Amanda Esparza
Lompoc,CA
Summary
Results-driven professional with a background in pharmacy and office operations. Recognized for exceptional customer service and accuracy in medication management. Prepared to enhance workflow efficiency and patient care through strong collaboration and adherence to HIPAA regulations.
Overview
1
1
Certification
2026
2026
years of professional experience
Work History
Pharmacy Technician
CVS Pharmacy
5875 Calle Real
08.2024 - 01.2026
- Processed prescriptions accurately and efficiently, ensuring compliance with pharmacy regulations.
- Assisted pharmacists in medication management, enhancing patient care and service quality.
- Managed inventory levels, minimizing waste and ensuring product availability for customers.
- Trained new staff on pharmacy procedures and customer service best practices to improve team performance.
- Collaborated with healthcare providers to clarify prescription details, improving accuracy and patient outcomes.
- Implemented safety protocols for handling medications, contributing to a safe pharmacy environment.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Office Assistant
Jeffrey A Esparza Inc
Lompoc, CA
2023 - 2025
- Managed scheduling and coordination of meetings, ensuring efficient use of resources.
- Maintained accurate records and files, enhancing data retrieval processes.
- Assisted in preparation of reports and presentations, supporting team objectives.
- Responded to client inquiries promptly, improving customer satisfaction levels.
- Organized office supplies inventory, optimizing cost control measures.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Coordinated schedules and communicated with subcontractors to ensure project timelines were met.
- Processed payroll for employees, ensuring accuracy and compliance with company policies.
Education
High School Diploma -
Cabrillo High School
LompocSkills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Patient confidentiality
- Insurance verification
- Processing payments
- Receiving incoming supplies
- Medication storage procedures
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
CVS Pharmacy
08.2024 - 01.2026
Office Assistant
Jeffrey A Esparza Inc
2023 - 2025
High School Diploma -
Cabrillo High School