Amanda Everett
Calera,AL
Summary
Ambitious professional brings friendly, outgoing nature over several years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Zaxbys Resturant
Calera, AL
06.2016 - 06.2024
- Ensured that customer service standards were met or exceeded at all times.
- Implemented safety protocols to protect both customers and employees from potential hazards.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Identified opportunities for cost savings and operational efficiency improvements.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed daily operations of the store, including scheduling and supervising staff.
General Manager
Dairy Queen Grill & Chill
Pelham, AL
05.2011 - 06.2016
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
Customer Service Representative
Farmers Insurance Agency
Hoover, AL
02.2009 - 04.2010
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Certification - Dental Assistant
Jefferson State Community College
Birmingham, AL10-2017
High School Diploma -
Hope Christian School
Pelham, AL05-2007
Skills
- Employee Scheduling
- Team leadership strength
- Training and development skill
- Business operations knowledge
- Staff Management
- Food safety and sanitation
- Process Improvements
- Inventory Control
- Customer Service Management
Certification
- Serve Safe Certified
References
References available upon request.
Timeline
Assistant General Manager
Zaxbys Resturant
06.2016 - 06.2024
General Manager
Dairy Queen Grill & Chill
05.2011 - 06.2016
Customer Service Representative
Farmers Insurance Agency
02.2009 - 04.2010
Certification - Dental Assistant
Jefferson State Community College
High School Diploma -
Hope Christian School