Amanda Fernsler
York,PA
Summary
I am looking to transition from retail to working in an office setting. I have an extensive customer service background and a BBA in Marketing and Human Resource Management (2024).
Overview
13
13
years of professional experience
Work History
Front End Supervisor
Giant
York, PA
06.2016 - Current
- Come to the aid of associates on the front-end that need assistance
- Stock candy and fill the lottery machines
- Perform cash office duties
- Assist manager in writing and making changes to the front end schedule (50-80 associates depending on staffing)
- Help customers by answering questions or handling any issues they have
- Oversee that cashiers are being attentive and friendly, greeting customers, and providing good customer service
- Experience in completing write-ups in order to enforce better cashier accountability
- Became a great multitasker juggling the many responsibilities of this job
- Train new associates in the checkout coach position, service desk job, and the cash office
- Quick reaction time (jumping on register, responding to cashiers, handling call offs and getting someone else to come in for them)
- Help determine what associates would be good candidates for moving up into different roles
Farm Stand Attendant-Seasonal Job
White Clover Family Farm
Hellam, PA
08.2023 - 11.2023
- Welcomed customers to the stand, answered any questions, assisted in any way I could
- Helped customers checkout using various forms of payment and watered/cared for plants and flowers at the stand
- Restocked the stand as necessary
Lead Store Accountant
Giant
Mount Joy, PA
07.2012 - 06.2016
- Reconciled the registers and store as a whole
- Ordered instant lottery on a weekly basis
- Compiled weekly reports and gathered paperwork to send to the Corporate Office on Sunday
- Reviewed Western Unions daily and completed SARS (Suspicious activity reports) as needed
- Performed the weekly self scan audit
Store Employment Associate
Giant
Mount Joy, PA
10.2012 - 10.2014
- Handled confidential information on associates
- Assisted associates during Benefit Enrollment period
- Oversaw the United Way campaign
- Ordered uniforms, shoes and name badges for associates
- Planned the associate Christmas party in conjunction with the COM and held a raffle for prizes
- Typed up Holiday recaps for departments as well as typing up the manager's schedule on a weekly basis
- Assisted associates who were going on/coming back from a Leave of Absence with paperwork and submitting it to Corporate
- Used the Jobs Express database to look over applications to find qualified applicants
- Interviewed candidates for open positions and made my decision after discussing with store management, department managers and leads (of the department I was hiring for)
- Completed necessary paperwork and reviewed company handbook during their Orientation
- Ensured that new hires completed necessary training
- Served as the team captain for our store at the MS Walk in Hershey for two years
Education
Bachelor's - Business Administration: Marketing concentration; Minor in HR Mgmt.
Strayer University
09.2024
Bachelor's - Behavioral Science; Minor in Human Resource Management
York College of Pennsylvania
York, PA12.2006
Skills
- Customer Service
- Supervising
- Multi-tasking
- Problem-solving
- Marketing
- Human Resources
Accomplishments
Summa Cum Laude & Honors Scholar Recognition (4.0 GPA, completed 8 Honors courses)
President’s List (10 consecutive quarters since Winter 2022); Honors Recognition (2021)
Member of The National Society of Collegiate Scholars (2022)
Timeline
Farm Stand Attendant-Seasonal Job
White Clover Family Farm
08.2023 - 11.2023
Front End Supervisor
Giant
06.2016 - Current
Store Employment Associate
Giant
10.2012 - 10.2014
Lead Store Accountant
Giant
07.2012 - 06.2016
Bachelor's - Business Administration: Marketing concentration; Minor in HR Mgmt.
Strayer University
Bachelor's - Behavioral Science; Minor in Human Resource Management
York College of Pennsylvania