Summary
Overview
Work History
Education
Skills
Personal Skills and Attributes
Timeline
Generic

Amanda Formby

Knoxville,TN

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Dispatcher

Roane Transportation Services
Rockwood, TN
05.2023 - Current
  • Updated records of driver locations, delays, and cancellations.
  • Assigned drivers to appropriate routes based on customer needs.
  • Provided timely updates to customers regarding their orders or requests.
  • Coordinated with other dispatchers to ensure efficient delivery schedules were met.
  • Tracked vehicles using GPS technology and provided real-time status updates as needed.
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
  • Scheduled loads according to priority and available equipment.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Monitored changes in delivery schedule and communicated changes to customers.

Cosmetologist

Sport Clips
Hardin Valley, TN
08.2022 - 05.2023
  • Provided consultations to clients on beauty treatments, products and services.
  • Created customized hair styles according to client's preferences and facial features.
  • Maintained cleanliness of salon equipment and tools.
  • Ensured proper sanitation practices were followed at all times.
  • Managed appointments through scheduling software program.
  • Advised clients on how to maintain their new hairstyles at home.
  • Assisted customers in selecting appropriate retail products for their needs.
  • Developed a loyal client base through excellent customer service.
  • Engaged with customers by providing friendly conversation during services.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Kept notes listing preferences and services provided to clients for quick reference.

Manager of Operations

SUBWAY®Restaurants
Kingston, TN
05.2013 - 06.2020
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Created and managed budgets for operational departments and monitored progress against goals.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
  • Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
  • Oversaw inventory management activities including ordering supplies as needed.
  • Investigated customer complaints related to product and service quality or delivery issues.
  • Conducted regular audits of employee performance and provided feedback on areas of improvement.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Hired and onboarded team members to meet immediate and expected demand.

Education

High School Diploma -

Rhea County High School
Evensville, TN
05-1999

Cosmetology

Sweetwater Institute of Cosmetology
Sweetwater, TN
04-2022

Skills

  • Schedule Management
  • Work Order Management
  • Route Navigation
  • Driver Communication
  • Customer Service
  • Computer Skills

Personal Skills and Attributes

  • I would characterize my key abilities to be my strong work ethic and ability to work well with others in a business environment. my attention to detail and ability to handle pressure to meet deadlines and commitments are strong traits which I take pride.

Timeline

Dispatcher

Roane Transportation Services
05.2023 - Current

Cosmetologist

Sport Clips
08.2022 - 05.2023

Manager of Operations

SUBWAY®Restaurants
05.2013 - 06.2020

High School Diploma -

Rhea County High School

Cosmetology

Sweetwater Institute of Cosmetology

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Amanda Formby