Amanda Franquiz
Summary
Team-driven professional successful supervising staff members, organizing great recreational activities and building lasting relationships. Multitasking Life Enrichment Director offering compassion and respect while communicating effectively. Creative in developing activities and expeditions that spark interest.
Overview
18
18
years of professional experience
Work History
Life Enrichment Director
Roosevelt Rehabilitation
10.2012 - Current
- Increased resident socialization through implementation of wide range of fun, educational and family-oriented activities.
- Coordinated holiday decorating of facility, garnering help of residents and volunteer staff.
- Provided one-on-one programs and activities for residents unable to participate in group settings.
- Planned zoo trips, shopping excursions and religious worship opportunities for residents.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
General Manager
Rita's Italian Ice
03.2005 - 09.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Northeast High
Cottman AveSkills
- Equipment Safety
- Therapeutic Services
- Recordkeeping
- Safety Techniques
Languages
Spanish
Native or Bilingual
Timeline
Life Enrichment Director
Roosevelt Rehabilitation
10.2012 - Current
General Manager
Rita's Italian Ice
03.2005 - 09.2012
Northeast High
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