Amanda Fritts
Ft Worth,Texas
Overview
14
14
years of professional experience
Work History
Honda Certified Automotive Service Advisor
Norm Reeves Honda
04.2024 - Current
- Managed up to 25 client accounts daily, ensuring all inquiries were resolved within 24 hours and maintaining a 100% satisfaction rate.
- Consistently exceeded sales targets, generating $60k-$100k in revenue monthly through effective customer engagement.
- Collaborated with technicians and management to streamline service processes, enhancing overall customer experience.
- Recognized as a top performer among 14 advisors, receiving multiple 'Service Advisor of the Month' awards.
- Cultivated relationships that turned one-time customers into loyal partners by providing outstanding service.
Certified Automotive Service Advisor
Sam Wamplers Freedom Ford
09.2022 - 04.2024
- Established trusting customer relationships by understanding their needs and providing customized solutions.
- Worked closely with cross-functional teams to resolve customer issues and enhance service efficiency.
- Managed warranty and insurance processes, ensuring precise contract verification and high customer satisfaction.
- Achieved high customer satisfaction scores, reflecting commitment to exceptional service and client retention.
Sales Representative / Automotive Service Advisor
SouthWest Kia
10.2011 - 06.2013
- Achieved and exceeded sales targets by building strong relationships and understanding customer needs.
- Conducted informative presentations and product demonstrations to attract new clients and encourage repeat business.
- Facilitated customer retention by overseeing service communication, scheduling, and proactive follow-ups to ensure satisfaction.
Timeline
Honda Certified Automotive Service Advisor
Norm Reeves Honda
04.2024 - Current
Certified Automotive Service Advisor
Sam Wamplers Freedom Ford
09.2022 - 04.2024
Sales Representative / Automotive Service Advisor
SouthWest Kia
10.2011 - 06.2013
Similar Profiles
Jesus GaleanaJesus Galeana
Retail Sales Associate at THE CAR GROUP - Norm Reeves HondaRetail Sales Associate at THE CAR GROUP - Norm Reeves Honda
Jesse HerreraJesse Herrera
Service Advisor at Norm Reeves HondaService Advisor at Norm Reeves Honda
Steve GonzalezSteve Gonzalez
Porter at NORM REEVES HONDA SPRSTR CerritosPorter at NORM REEVES HONDA SPRSTR Cerritos
Mohammad DawoodMohammad Dawood
Sales Representative at Norm Reeves HondaSales Representative at Norm Reeves Honda
Sarah SifuentesSarah Sifuentes
Veterinary Assistant at Neighborhood Pet Health CenterVeterinary Assistant at Neighborhood Pet Health Center