Jesse Herrera

• Provided exceptional customer service by promptly greeting customers, assessing their needs, and recommending appropriate services.
• Managed a high volume of customer inquiries and concerns, resolving issues in a timely manner to ensure customer satisfaction.
• Effectively communicated with customers to explain recommended repairs and maintenance, ensuring transparency and trust.
• Completed management training to enhance leadership skills.
• Oversaw workflow of employees to ensure operational efficiency.

Programs:

Dealerbuilt: Lightyear

Update promise

Numa messaging services

• Assisted customers with service inquiries and appointment scheduling.
• Coordinated workflow between service technicians and customers effectively.
• Managed customer interactions using dealership management software.
• Provided accurate estimates for repairs and services requested by clients.
• Handled customer complaints and resolved issues in a timely manner.
• Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.

Programs:

CDK Global

Xtime scheduling

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Maintained accurate records of all customer interactions, transactions, comments and complaints.

Programs:

Reynolds & Reynolds DMS systems

Xtime scheduling

• Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
• Reduced wait times with efficient coordination of service tasks among technicians.

Programs: CDK Global

Dealerbuilt: Lightyear

Xtime

• Provided honest and constructive product recommendations to align with customer expectations.
• Demonstrated products to enhance customer understanding and engagement.
• Collaborated with instructors to schedule lessons for students.
• Helped customers find specific products, answered questions, and offered product advice.
• Answered incoming telephone calls to provide store, products and services information.
• Maintained accurate inventory records to ensure efficient stock management.