Amanda Frost
Spokane,WA
Summary
Motivated Service Member known for successfully handling customer issues with positivity. Committed to excellent customer service, reliability, and effective work.
Overview
9
9
years of professional experience
Work History
Delivery Driver
Jarde
Airway Heights, WA
09.2024 - 12.2024
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Stage Hand
The Fox Theater
Spokane, WA
06.2016 - 10.2021
- Ensured that all necessary safety standards were followed while installing equipment.
- Assisted in stage and technical setup and breakdown for performances.
- Built and decorated props and set pieces according to supervisor instructions.
Customer Service Representative
Qualfon
Coeur D'Alene, ID
12.2015 - 06.2016
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Resolved customer complaints promptly and efficiently.
- Used approved scripts to de-escalate angry customers during telephone interactions.
Education
Bachelor of Arts - Fine Arts
Eastern Washington University
Cheney, WA06-2024
Associate of Arts - Fine Arts
Spokane Falls Community College
Spokane, WA12-2021
Skills
- Customer service
- Creative problem solving
- Time management
- Attention to detail
- Multitasking Abilities
- Team building
- Decision-making
References
References available upon request.
Timeline
Delivery Driver
Jarde
09.2024 - 12.2024
Stage Hand
The Fox Theater
06.2016 - 10.2021
Customer Service Representative
Qualfon
12.2015 - 06.2016
Bachelor of Arts - Fine Arts
Eastern Washington University
Associate of Arts - Fine Arts
Spokane Falls Community College
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