Amanda Garcia Serrano
Miami,FL
Summary
Driven and detail-oriented professional with a strong background in customer service and organization skills. Excelled in conflict resolution and payment processing, consistently achieving high customer satisfaction. Demonstrated work ethic and integrity, contributing to team goals and efficient operations.
Overview
2
2
years of professional experience
Work History
Cashier
Fresco Y Mas
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
Waitress
Españoles En Miami Cafe
02.2023 - 10.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Warehouse Associate
Zara Warehouse
10.2022 - 01.2023
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
High School Diploma -
Gerardo Abreu Fontan
Centro Habana, La Habana, CubaSkills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Payment Processing
- Conflict Resolution
- Microsoft Office
- Organization skills
- Mail handling
- Scheduling
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Cashier
Fresco Y Mas
10.2023 - Current
Waitress
Españoles En Miami Cafe
02.2023 - 10.2023
Warehouse Associate
Zara Warehouse
10.2022 - 01.2023
High School Diploma -
Gerardo Abreu Fontan