Amanda Gates
Grand Forks
Summary
Accomplished Office Manager with extensive experience, excelling in payroll administration, Employee management and customer relationship management. Proven leader in enhancing office efficiency and compliance, driving a 20% improvement in workflow. Adept at problem-solving and staff management, ensuring optimal operations and client satisfaction.
Overview
17
17
years of professional experience
Work History
Office Manager
Gros Ventre OB/GYN
12.2023 - 06.2025
- Manage a large office of doctors, nurses, and administrative staff.
- Monitor and process payroll biweekly.
- Responsible for all human resource aspects, including onboarding, employee benefits, and termination of all employees.
- Create a staff schedule, including weekly office, provider, and nurse meetings.
- Create, finalize, and send out the provider on-call schedule to the local hospital.
- Inventory and manage all clinical, administrative, and medical supplies.
- Renew all required licensing for the office, doctors, and providers.
- Responsible for all vendor accounts.
- Managed all accounts receivable and payable.
- Manage all group health insurance and benefits.
- Coordinated patient scheduling and appointment management for optimal efficiency.
- Developed office policies and procedures to enhance workflow and communication.
- Maintained medical records and ensured compliance with privacy regulations.
Office Manager
Detail Driven
03.2020 - 10.2023
- Oversee all daily operations.
- Review the process and submit the weekly payroll.
- Manage all HR-related tasks, including onboarding, employee benefits, and termination.
- Marketing and ad management.
- Built close relationships with return clients to oversee and ensure customer satisfaction.
- Monitor quality control, and order all products and supplies.
Host Manager
Gun Barrel
07.2020 - 05.2022
- Managed guest seating arrangements to optimize flow and minimize wait times.
- Trained and supervised host staff on customer service standards and protocols.
- Coordinated communication between front-of-house and kitchen teams for efficient service.
- Resolved guest concerns promptly to ensure a positive dining experience.
- Scheduled staff shifts to maintain adequate coverage during peak hours.
- Trained new employees on restaurant policies and procedures.
- Handled customer complaints in a professional manner.
Office manager
Teton Dermatology
10.2017 - 03.2020
- Coordinated patient scheduling and maintained efficient appointment systems for optimal service.
- Managed daily office operations and ensured smooth workflow in a dermatology clinic.
- Supervised administrative staff and provided training on office protocols and procedures.
- Organized patient records and maintained confidentiality in compliance with regulations.
- Implemented office policies to enhance efficiency and improve patient interactions.
- Oversaw inventory management of medical supplies and ensured timely replenishment.
- Facilitated communication between medical staff, patients, and external vendors for seamless operations.
- Assisted in financial management by processing invoices and monitoring expenditures effectively.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Assisted in recruiting, onboarding and training new employees.
- Maintained confidential records relating to personnel matters.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Director of Strategic Growth
Wheelhaus, Inc. and Fireside Resort
03.2017 - 10.2017
- Solely responsible for social media marketing via Facebook, Instagram, and magazine/newspaper print.
- Manage the PR account with Sublime PR.
- Manage customer relations and client interactions.
- Delivers sound communication and techniques, creates programs to ensure effective leadership, and creates higher performance.
- Assist in the management of Wheelhaus regarding customer sales, development projects, and client relations.
- Manage weekly invoices, and work directly with the company accountant.
Office Manager
Auto Detail of Jackson
03.2016 - 03.2017
- Ensure efficient workflow through the shop, including vehicle check-in, customer deliveries, and lot management.
- Ensure proper usage, storage, and inventory of all supplies.
- Manage daily office invoices.
- Direct supervision of staff.
- Repair windshields, and manage windshield replacements.
- Work directly for the owner of the company to ensure that daily operations are operating smoothly.
- Payroll management.
- Maintain and manage all customer inquiries and appointments.
Supervisor
Fjallraven Jackson Hole
08.2014 - 03.2016
- Responsible for ensuring the store consistently achieves or exceeds sales, KPIs, and profitability goals through the effective use of short- and long-term planning and expense control.
- Guarantee consistent, high standards of customer experience within the store, in accordance with Fjallraven's core values and service standards.
- Responsible for understanding and maintaining one's own level of product knowledge, as well as being directly responsible for the store team's members' level of product knowledge and their ability to communicate it to customers.
- Responsible for ensuring that all training programs are fully functional and results-driven within the store.
- Analyze customer profiles, buying trends, and competitive information to impact and drive business.
- Manage and monitor loss prevention.
- Manage and achieve or exceed all inventory and shrink goals; oversee and manage biannual physical inventory.
- Directly responsible for the execution and processing of merchandise, both incoming and outgoing (transfers).
- Manage and communicate merchandise opportunities to the Store Manager.
- Ensure the execution and maintenance of all Visual Directives, as well as guaranteeing that the visual presentation of the store always meets or exceeds Fjallraven standards.
Night Auditor
Snow King Resort
08.2012 - 08.2014
- Checked in guests and closed out outstanding customer balances
- Ran financial reports for the resort including the restaurant and any 3rd party concierge bookings
- Administrative work as well as handling emergency situations during the evening such as guest Medical Emergencies, fires, and disturbances
Reservations Agent
Spring Creek Ranch
07.2011 - 08.2013
- Booked reservations at 4 star resort where I dealt directly with customers personal information regarding home and business addresses as well as credit card and payment information
- Administrative work such as typing, operator, and filing
Adoption Counselor
Animal Adoption Center
07.2008 - 07.2011
- Dealt directly with animals and potential adopters and volunteers
- Coordinate, planned, and directed volunteers
- Acting Counselor: Interviewed and approved/denied potential adoptees based on the individual needs of each animal
- Answer and respond to emails, phone calls and inquiries
- Helped to coordinate and plan fundraisers
- I was flown to attend Houston Texas ASPCA Gala as well as different animal behavior and health courses
Education
Bachelor of Business Administration -
Colorado State University
Fort Collins, CO05-2014
Skills
- Payroll administration
- Human resources
- Office management
- Inventory management
- Compliance management
- Customer relationship management
- Leadership skills
- Problem solving
- Business administration
- Workforce management
- Administrative oversight
- Conflict management
- Customer service
- Office administration
- Staff management
Timeline
Office Manager
Gros Ventre OB/GYN
12.2023 - 06.2025
Host Manager
Gun Barrel
07.2020 - 05.2022
Office Manager
Detail Driven
03.2020 - 10.2023
Office manager
Teton Dermatology
10.2017 - 03.2020
Director of Strategic Growth
Wheelhaus, Inc. and Fireside Resort
03.2017 - 10.2017
Office Manager
Auto Detail of Jackson
03.2016 - 03.2017
Supervisor
Fjallraven Jackson Hole
08.2014 - 03.2016
Night Auditor
Snow King Resort
08.2012 - 08.2014
Reservations Agent
Spring Creek Ranch
07.2011 - 08.2013
Adoption Counselor
Animal Adoption Center
07.2008 - 07.2011
Bachelor of Business Administration -
Colorado State University