Amanda Gonzalez
Lawrenceville,GA
Summary
Experienced Assistant Manager Administrative with a demonstrated history of working in the Health, Wellness & Fitness industry. Skilled in Microsoft Excel, Customer Service, Management, Time Management, and Teamwork. Strong administrative professional with an Associates of Applied Science focused in Business Administration and Management, General from Gwinnett Technical College.
Overview
8
8
years of professional experience
Work History
Executive Administrative Assistant
Stretch Zone Suwanee
Suwanee , GA
05.2021 - Current
- Effectively managed schedules by prioritizing the executive's calendar, task list, and inbox
- Managed the production and distribution of various communication materials including memos, letters, faxes, and forms
- Managed the organization of meetings, such as board retreats and management dinners.
- Established and maintained an organized filing system for improved record-keeping.
- Managed projects by ensuring adherence to deadlines and timely exchange of deliverables
- Booked travel arrangements and accommodations for travel and events.
- Compiled slide shows and prepared reports by drafting documents
- Assisted with various administrative tasks, including ordering office supplies and making copies
Operations Manager
Suwanee , GA
04.2020 - 05.2021
- Managed bottom-end expenses for multiple store locations to ensure business success.
- Achieved success by effectively contributing as a well-organized and self-directed team player
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Played a key role in developing long and short term strategic plans.
- Utilized superior listening skills to encourage the sharing of various perspectives and ideas, strengthening team dynamics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Analyzed data from daily reports to identify trends in production performance metrics.
Front Desk Associate
Suwanee , Georgia
04.2019 - 04.2020
- Served as the primary point of contact for clients and prospects, ensuring exceptional customer service
- Maintained daily records of all transactions, including payments and cancellations.
- Monitors client sessions to ensure appointments run on time.
- Helped promote current client renewals and is directly responsible for the acquisition of new prospects via telephone and text inquiries.
- Contributed to the upkeep of the store by assisting the team in cleaning and maintenance tasks.
- Works closely with store stretch practitioners and the management team to provide outstanding service and a comfortable atmosphere for all clients.
Sales and Services Assistant Manager
Atlanta Choong Sil Kwan Taekwondo
Suwanee , Georgia
04.2016 - 04.2019
- Prepared annual itemized deduction reports for clients.
- Successfully collected payments for all clients during their outstanding contracts.
- Spearheaded and instructed a class for our youngest clients.
- Created detailed schedules that increased client base during summer months for current and prospective clients.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Managed customer service inquiries and complaints in a timely manner.
Education
Digital Marketing and Selling Basics (Certificate)
University of Georgia
01.2022
Associate in Applied Sciences - Business Technology
Gwinnett Technical College
01.2016
Skills
- Microsoft Office
- Teamwork
- Customer Service
- Digital Strategy
- Operations Administration
- Social Marketing Fulfillment
- Social Media Marketing
- Analytical Skills
- Social Media Advertising Communication
- Social Media Communications
- Spreadsheet Creation
- Scheduling
- Event Coordination
- Office Management
Personal Information
Title: Executive Assistant and Marketing strategist
Timeline
Executive Administrative Assistant
Stretch Zone Suwanee
05.2021 - Current
Operations Manager
04.2020 - 05.2021
Front Desk Associate
04.2019 - 04.2020
Sales and Services Assistant Manager
Atlanta Choong Sil Kwan Taekwondo
04.2016 - 04.2019
Digital Marketing and Selling Basics (Certificate)
University of Georgia
Associate in Applied Sciences - Business Technology
Gwinnett Technical College
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