AMANDA GRAHAM
WA
Summary
Multitasking and meticulous Manager and Supervisor with executive-level administrative management and operational leadership expertise. Multidisciplinary professional, exhibits essential and developed techniques in policy, procedure and process improvement initiatives which minimize labor, increase productivity, and maintain quality in all aspects of administrative support. Successful at satisfying customer needs while meeting and exceeding business objectives and offering solid comprehension of cultural diversity. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Unit Program Coordinator
United States Air Force
07.2024 - Current
- Increased compliance with company policies by regularly reviewing documentation for accuracy and adherence to established guidelines.
- Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Enhanced communication between departments through the development of collaborative tools and regular interdepartmental meetings.
- Balanced competing priorities efficiently while ensuring deadlines were consistently met without compromising quality standards or project objectives.
- Supported department leadership with accurate budget tracking, expense reporting, and financial analysis to optimize resource allocation.
- Promoted a positive work environment through effective conflict resolution techniques, fostering an atmosphere of open communication among team members.
- Maintained a high level of customer service with clients and internal stakeholders through prompt response times, clear communication, and active problem-solving measures.
- Managed confidential information with discretion in accordance with company policies to protect sensitive data assets from unauthorized access or disclosure.
- Provided essential administrative support functions for the unit by coordinating travel arrangements, managing schedules, processing expense reports, and maintaining accurate records on a wide range of matters requiring detailed attention to ensure accuracy and compliance with relevant regulations.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
Dental Office Manager
United States Air Force
01.2020 - 11.2023
- Evaluated and identified ineffective workflow processes, implemented solutions to improve productivity and personnel performance
- Prepared work schedules based on staff availability and forecasted demands
- Utilized Corporate Dental Application and Genisus/Dentrix to create statistical and narrative reports and presentations for weekly staff meetings
- Oversaw supply purchases and inventory management for office operations and equipment maintenance
- Mitigated regulatory risks by ensuring program requirements adhered to HIPPA's compliance standards
- Monitors ever-changing regulatory and policy requirements to maintain full compliance with required documentation
- Administered physical and digital filing systems, data-entry, keeping customer records well-organized and easily retrievable by team members
- Automated office operations, managing client correspondence, and data communications
- Supervised and led a team of dentists, dental hygienists, and support staff of twenty-eight
- Recruited, hired, and developed office teams to offer best-in-class patient care
- Accurately assigned codes to document patient treatment encounters, to include any additional treatment needs
- Achieved revenue goals with successful management of patient scheduling, receivables, and miscellaneous operations expenses
- Executed operational standards flawlessly in full compliance with established policies, procedures, and government regulations
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Executive Assistant
United States Air Force
06.2017 - 01.2020
- Used software to coordinate meetings, appointments, and tasks for senior executives
- Documented and distributed meeting notes to identify, analyze, and improve workflows
- Managed scheduling for executive's calendar and prepared meeting agenda and materials
- Updated spreadsheets and created presentations to support executives and boost team productivity
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review
- Scheduled appointments and managed calendars for senior leadership
- Seamlessly interacted with colleagues to plan and complete special projects
- Implemented updated policies and practices for organization and monitored effect
- Organized and coordinated conferences and monthly meetings
- Managed confidential and sensitive information with discretion and tact
- Facilitated training and onboarding for incoming office staff
- Provided support in scheduling travel arrangements and completed expense reimbursements for senior executives.
Dental Receptionist
United States Air Force
06.2013 - 06.2017
- Conducted communications and transactions with patients and visitors to foster positive experience
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Ensures provider documentation is complete and supports the diagnoses and procedures coded
- Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information
- Performs a comprehensive review of patient health records to abstract medical/dental, surgical, ancillary, demographic, social, and administrative data to ensure complete data capture
- Completed patient referrals and billing to other medical specialists
- Scheduled, rescheduled, and cancelled appointments for dental patients
- Adhered to strict HIPAA guidelines to protect patient privacy
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly
- Helped patients complete necessary medical forms and documentation
- Provided excellent customer service to create positive experiences and build patient trust
- Managed patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele
- Completed new patient registrations in software to create accurate and comprehensive records
- Performed various administrative tasks by filing, copying and faxing documents
- Placed new supply orders, managed inventory, and restocked clerical spaces.
Education
Bachelor of Science - Health Sciences with Concentration in Management
Excelsior College
Albany, NY04.2024
Epidemiology, Prevention, and Infection Control -
United States Air Force
San Antonio, TX10.2020
Organizational Leadership -
Noncommissioned Officer Training
Great Falls, MT06.2017
Dental Assisting -
Community College of The Air Force
Montgomery, AL01.2016
Skills
- Office Management Software
- Budgets
- File and Data Retrieval Systems
- Data-Entry
- Staff and Clinical Scheduling and Calendar Management
- Customer Service
- Operational Improvement
- Process Improvement
- Supervision
- Organization
- Problem Resolution
- Meeting facilitation
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- Excellent Communication
- Fiscal Management
- Administrative Staff Coordination
- Budget Administration
- Program Management
- Written Communication
- Public Speaking
- Policies and Procedures Enforcement
- Professionalism
- Organizational Skills
- Attention to Detail
- Adaptability and Flexibility
- Self Motivation
- Time management abilities
Certification
- Epidemiology, Prevention, and Infection Control (EPIC) Courses
- Human Resource Management: HR for People Managers
- Negotiation, Mediation, and Conflict Resolution
- Organizational Leadership in Diversity, Equity, and Inclusion
- Visionary Leadership, Identity and Motivation
- Leading: Human Resource Management and Leadership
- Gender Analytics: Gender Equity Through Inclusion Design
- Strategic Leadership and Management
Timeline
Unit Program Coordinator
United States Air Force
07.2024 - Current
Dental Office Manager
United States Air Force
01.2020 - 11.2023
Executive Assistant
United States Air Force
06.2017 - 01.2020
Dental Receptionist
United States Air Force
06.2013 - 06.2017
Bachelor of Science - Health Sciences with Concentration in Management
Excelsior College
Epidemiology, Prevention, and Infection Control -
United States Air Force
Organizational Leadership -
Noncommissioned Officer Training
Dental Assisting -
Community College of The Air Force