Amanda Habeger
Sioux City
Summary
Dynamic and results-driven professional with extensive experience at Texas Roadhouse, excelling in customer relationship and personnel training. Proven ability to enhance customer satisfaction and foster teamwork. Skilled in complaint handling and cash management, dedicated to creating positive dining experiences and training high-performing teams. Ready to work hard with team to create the best work environment.
Overview
7
7
years of professional experience
Work History
Server/Shift Leader
Texas Roadhouse
08.2020 - 06.2024
- Cultivated relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Cashier Manager
Caseys General Stores Inc
03.2017 - 12.2019
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
High School Diploma -
Lawton Bronson Jr Senior High
Lawton, IA05-2011
Skills
- Organization
- Complaint handling
- Shift planning
- Personnel training
- Customer relationship management
- Verbal and written communication
- Table bussing
- Guest service
Timeline
Server/Shift Leader
Texas Roadhouse
08.2020 - 06.2024
Cashier Manager
Caseys General Stores Inc
03.2017 - 12.2019
High School Diploma -
Lawton Bronson Jr Senior High
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