Productive and reliable with proven ability to deliver. Willing to grow and learn with all aspects of an operation, ability to work alone and be a self-starter. Good work ethic, loyalty and responsibility.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Dollar General
03.2025 - Current
Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Rotated merchandise and displays to feature new products and promotions.
Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Processed payments for credit and debit cards and returned proper change for cash transactions.
Monitored daily cash discrepancies and inventory shrinkage.
Genetic Testing Prior Authorization Specialist
University of Wisconsin Hospital & Clinics
10.2016 - Current
Reach out to insurance carriers to obtain prior authorization for testing and procedures.
Input all patient data regarding claims and prior authorizations into system accurately.
Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
Tracked referral submission during facilitation of prior authorization issuance.
Reached out to ordering providers/Clinic to inform them of the final determination from insurance. Documenting all in the patients chart.
Deli Associate/Cashier
Metcalfes Market
12.2022 - 12.2024
Work independently to prepare food, fry, package, display, and stock deli products; to ensure that you contribute to the financial best interest of the store. Additionally, this role is responsible for meeting company guidelines for guest experience, as well as complying with company guidelines for safety and food safety.
Prepare and Produce Deli Products to Production Planner
Package and Label Deli Products per program plan
Merchandise Deli Products per Flight plan/Merchandising Expectations
Stock Backroom with Deli Products Rotating and Dating Cases/Buckets
Communicate tasks, recipes, weights and measures, and cleaning steps completed to other associates
Slice Deli meats and cheeses to the customers requests
Guest Service Associate
Kwik Trip
11.2017 - 11.2022
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Anticipated guests’ service needs by asking questions to better understand needs and listening to guest preferences.
Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest’s name, boosting overall guest satisfaction.
General Cleaning duties, including taking apart coffee & cappuccino machines, cleaning them and putting them back together.
Helping out the kitchen when they needed help, either cooking food or helping them with dishes.
Relief House Manager
Attic Correctional
11.2015 - 07.2017
Supervise clients preparing meals including clean up and chores.
Managed day-to-day operation of the home to comply with regulations and agency standards.
Monitoring whereabouts and behaviors of clients, conducting facility checks.
Recording and maintaining all paperwork; Daily logs, progress notes and incident reports.
Administered breathalyzer and Urinalysis tests
Monitoring and dispersing prescribed medications
Administrative duties; Making note of when things are getting low so they can be ordered, general paperwork keeping. Keeping track of visitor paperwork to ensure only allowed personnel are in the facility.
Education
High school or equivalent - General Studies
West Delaware High School
Manchester, IA
03.2008
Skills
Multiple years Customer Service - 10 years
Experience in Microsoft; Word, Outlook, PowerPoint & One Note