Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hagen

Victorville,CA

Summary

Reliable professional with extensive experience in customer service and front desk operations. Proven ability to enhance client relations. Skilled in multi-line telephone operation and data entry, consistently improving performance and ensuring a welcoming environment for all visitors.

Overview

22
22
years of professional experience

Work History

Receptionist

Life's Essentials
11.2022 - 10.2023
  • Managed front desk operations, ensuring a welcoming environment for all visitors.
  • Scheduled appointments and coordinated meetings for staff and clients efficiently.
  • Handled incoming calls, directing inquiries to appropriate departments promptly.

Cashier Floor Supervisor

GNC - General Nutrition Centres
06.2013 - 11.2015
  • Trained and mentored team members on cash handling and store procedures.
  • Managed inventory levels, ensuring product availability and minimizing stock discrepancies.
  • Implemented promotional strategies to boost sales of nutritional products and supplements.

Cashier

Blockbuster Video
02.2012 - 05.2013
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawer balance through diligent counting and reconciliation.
  • Provided exceptional customer service, resolving inquiries and issues promptly.

Customer Care Representative

Solera Sun Valley
07.2006 - 10.2008
  • Managed front desk operations, ensuring seamless guest check-in and check-out processes.
  • Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
  • Collected room deposits, fees, and payments.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Manager

Bernasconi's Video
06.2001 - 05.2006
  • Led daily operations to ensure efficient store management and optimal customer service.
  • Trained and mentored staff to enhance team performance and improve customer engagement.
  • Managed scheduling and payroll to maximize workforce efficiency while controlling labor costs.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Education

Associate of Science - Child Development

Victor Valley College
Victorville, CA

Associate of Science - Liberal Arts

Victor Valley College
Victorville, CA

Skills

  • Telephone skills
  • Data entry
  • Multi-line telephone operation
  • Appointment scheduling
  • Customer and client relations
  • Verbal and written communication
  • Performance improvement
  • Front desk operations

Timeline

Receptionist

Life's Essentials
11.2022 - 10.2023

Cashier Floor Supervisor

GNC - General Nutrition Centres
06.2013 - 11.2015

Cashier

Blockbuster Video
02.2012 - 05.2013

Customer Care Representative

Solera Sun Valley
07.2006 - 10.2008

Manager

Bernasconi's Video
06.2001 - 05.2006

Associate of Science - Child Development

Victor Valley College

Associate of Science - Liberal Arts

Victor Valley College