Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Hanks

Lafayette,LA

Summary

Dynamic Insurance Claims Specialist with Progressive Insurance Company, adept at claims investigation and policy interpretation. Proven track record in negotiating with attorneys and managing defense budgets, ensuring optimal outcomes. Strong collaborator with a focus on teamwork, delivering exceptional customer service while aligning claims with business goals. Expertise in uninsured motorists and some commercial policies.

Overview

14
14
years of professional experience

Work History

Insurance Claims Adjuster

Progressive Insurance Company
07.2011 - Current

Responsible for investigating and maintaining claims files accurately while also ensuring were meeting our customers needs and expectations. Negotiating directly with plaintiff's attorneys while collaborating with inside and outside defense counsel to ensure an optimal outcome for all of our customers and the business.


Understanding and being able to effectively analyze policy language whether its personal or commercial policies is a huge priority. Being able to assess each situation and the needs of the claim and ensure they're aligned with our goals. Collaborating with defense in regards to potential risks while ensuring a professional relationship throughout the claim.


In regards to our litigated files we are responsible for managing defense budgets and timelines to ensure efficient handling and accuracy at all times. This ensure we stay on track and in budge with files needs such as subpoena's, various motions, depositions, IME's, mediations, medical experts, and trials.


Areas of expertise involve uninsured motorists coverage, commercial policies/ridesharing and personal auto policies.

Education

Bachelor of Science - Business Management

University of Louisiana Lafayette
Lafayette
05-2010

Skills

  • Claims investigation
  • Investigation coverage
  • Policy interpretation
  • Teamwork and collaboration

Timeline

Insurance Claims Adjuster

Progressive Insurance Company
07.2011 - Current

Bachelor of Science - Business Management

University of Louisiana Lafayette