Amanda Hensley
Summary
Proactive, personable administrative professional with extensive experience serving as a trusted point of contact for patients, families, physicians, staff, vendors, and community stakeholders. Strong background in healthcare administration, executive support, written and verbal communication, problem resolution, records management, scheduling, referral coordination, and confidential information handling. Known for professionalism, tact, empathy, and the ability to manage competing priorities independently while keeping daily operations running smoothly.
Overview
25
25
years of professional experience
Work History
Front Desk Manager / Referral Coordinator
Lubbock Medical Clinic
Lubbock, Texas
04.2020 - 05.2025
- Managed high-volume front office operations for a busy medical clinic serving more than 200 patients daily. Oversaw scheduling, referrals, insurance verification, patient communication, billing-related inquiries, staff supervision, and daily workflow while maintaining a professional, welcoming, and HIPAA-compliant environment.
- Coordinated specialist referrals, ensuring documentation, insurance requirements, and follow-up steps were completed accurately.
- Improved front desk procedures to support smoother patient flow, reduced wait times, and better physician support.
- Resolved patient concerns, complaints, and billing questions with professionalism and effective de-escalation techniques.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Hired, trained, and managed front reception staff to ensure consistent service and efficient clinic operations.
- Implemented policies to enhance customer service and office workflow.
- Utilized eClinicalWorks EMR for scheduling, patient records, referrals, documentation, and daily workflow.
- Authored Letters of Medical Necessity and clinical justifications to support approvals for treatments, medications, and medical equipment.
- Reconciled daily cash and credit card transactions and maintained accurate front office records.
Lunchroom Coordinator
All Saints Episcopal School
Lubbock, Texas
08.2019 - 04.2020
- Coordinated daily lunch program operations, managing vendor relationships, meal ordering, food distribution, and sanitation to ensure smooth service.
- Placed daily meal orders with contracted vendors, ensuring accuracy and timely delivery.
- Received, organized, and distributed meals to students and staff, facilitating efficient lunchtime service.
- Maintained a clean, sanitized, and well-organized lunchroom environment.
Family Manager / Nonprofit Volunteer
Hensley Household
Lubbock, Texas
02.2004 - 08.2019
- Coordinated household scheduling, budgeting, appointments, and logistics to streamline daily family operations.
- Chaired All Saints Episcopal School Fall Festival, generating over $25,000 in profit for the school.
- Participated on All Saints Episcopal School Parent Board, contributing to school community from 2009 to 2019.
- Served with National Charity League and as Lubbock Symphony Orchestra Board Auction Chairman.
Executive Assistant
MassMutual
Lubbock, Texas
08.2000 - 02.2004
- Coordinated calendar, meetings, appointments, and travel arrangements to optimize General Agent's schedule.
- Provided administrative, scheduling, communication, and client support to the General Agent.
- Facilitated communication among clients, agents, staff, and General Agent to ensure seamless operations.
- Handled highly sensitive financial and personal information with professionalism and confidentiality.
- Executed organization of staff meetings, client appreciation events, and internal office functions to enhance team engagement.
Education
Family Financial Planning
Texas Tech University
Lubbock, TXSkills
- Personal Assistance & Administrative Support
- Executive Administrative Support
- Verbal & Written Communication
- Patient, Client and Community Relations
- Compliant Resolution & de-escalation
- Healthcare Administration
- Scheduling & Calendar Coordination
- HIPAA Compliance & Confidentiality
- Staff Training & Supervision
- Workflow Optimization
- Event & Program Coordination
- eClinicalWorks EMR
Timeline
Front Desk Manager / Referral Coordinator
Lubbock Medical Clinic
04.2020 - 05.2025
Lunchroom Coordinator
All Saints Episcopal School
08.2019 - 04.2020
Family Manager / Nonprofit Volunteer
Hensley Household
02.2004 - 08.2019
Executive Assistant
MassMutual
08.2000 - 02.2004
Family Financial Planning
Texas Tech University