Amanda Hess
San Antonio,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in CSR industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Rep
Pearson Government Solutions
03.2002 - 11.2024
- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into new customers
- Identifying and assessing customer needs to achieve satisfaction
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints.
Education
Business Management
Dean’s list, Honors
SRNA Certification, Entrepreneurs course, Certified in Hotel/Motel Management
Skills
- Active listening
- Adaptability
- Empathy
- Customer Relations
- Call center experience
- Computer Proficiency
- Call Center Operations
- Microsoft
- Live chat support
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Zodiac Sign
Gemini
Age
37
Certification
- MCAS - Microsoft Certified Application Specialist
- Certified Customer Service Representative for Medicare Call Center
Timeline
Customer Service Rep - Pearson Government Solutions
03.2002 - 11.2024
National College - , Business Management
Carl D Perkins Job Corp Center - ,
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