Amanda Paige Hooker
The Eye Guys
TEXARKANA,TX
7
years of professional experience
Dynamic professional with a strong background in customer service and operational efficiency. Proven ability to enhance customer engagement and streamline processes, ensuring high satisfaction and performance metrics.
Work History
Optician
3 Months- Conducted preliminary eye examinations to determine visual acuity and frame fit.
- Assisted patients in selecting appropriate eyewear based on prescriptions and personal preferences.
- Educated customers on proper eyewear care and maintenance techniques.
- Collaborated with optometrists to ensure seamless patient care and service delivery.
Assistant Branch Manager
2 Years 4 Months- Managed daily branch operations, ensuring compliance with banking regulations and internal policies.
- Monitored branch performance metrics, identifying areas for process improvement and efficiency gains.
- Assisted in developing strategies to enhance customer engagement and satisfaction levels.
- Trained and mentored new staff on customer service standards and operational procedures.
Personal Banker
1 Year 7 Months- Assisted clients in selecting appropriate financial products, fostering strong customer relationships and satisfaction.
- Conducted thorough financial assessments to provide tailored banking solutions based on individual client needs.
- Managed daily banking operations, ensuring accurate transaction processing and compliance with regulations.
- Collaborated with team members to streamline account opening processes, enhancing overall efficiency and service delivery.
Funding Agent
2 Years- Developed strategic communication plans to enhance customer engagement and retention.
- Analyzed market trends to identify opportunities for growth and improvement in service offerings.
- Led client onboarding processes, ensuring seamless integration and satisfaction.
- Mentored junior agents, fostering professional development and enhancing team performance.
Education
Associate of Applied Science - Criminal Justice
Skills
Customer service
Operational efficiency
Active listening
Computer skills
Timeline
Optician
The Eye Guys
05.2026 - CurrentRead More
Assistant Branch Manager
Cadence Bank
08.2023 - 12.2025Read More
Personal Banker
Texana Bank
01.2022 - 08.2023Read More
Funding Agent
Roundstone PSG
01.2020 - 01.2022Read More
Texarkana College
Associate of Applied Science from Criminal Justice
Read More