Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Hopeck

Kingston,PA

Summary

Dynamic leader with a proven track record at DISH Network, enhancing operational efficiency and customer satisfaction. Expert in operations management and team leadership, I excel in high-pressure environments, driving performance, and fostering significant business relationships. Skilled in Microsoft Office Suite and adept at turning strategic plans into tangible results, consistently achieving and surpassing sales goals.

Overview

9
9
years of professional experience

Work History

OPERATIONS MANAGER

DISH NETWORK
01.2022 - Current
  • Directing Employee activity, which involves hands-on guidance in the field to achieve performance goals, building a high performance work team to deliver an advanced level of quality and service in all daily activities
  • Working in conjunction with senior leadership and utilizing financial data to drive performance
  • Creating excitement and engaging all employees in new business opportunities and strategies
  • Generating programs and practices that deliver a high level of customer satisfaction
  • Creating, fostering and maintaining business relationships within the market, region and company

RETAIL ASSOCIATE MANAGER

T-MOBILE
01.2019 - 01.2022
  • Providing excellent customer service, taking on new challenges during the merger, encouraging and support the MEs during the transition, providing training and coaching to MEs, working with inventory management of a dual stack location, money and deposit handling, providing daily coaching and observations of MEs, given guidance with scheduling, and overall store operations day to day

STORE MANAGER

THE WIRELESS EXPERIENCE
01.2016 - 01.2019
  • Ensuring excellent customer service, overseeing reps and managing schedules, responsible for hiring, training, accountability, responsible for achieving and exceeding sales goals of both myself and the store goals, maintaining inventory of assets, money management, all around store operations

FIELD SALES MANAGER

2020 COMPANIES
05.2016 - 07.2016
  • Distributed merchandise plans and brand messaging for use by sales personnel.
  • Educated store personnel about program changes, new processes and current product information.
  • Organized special events at retail locations to engage customers, demonstrate products and boost sales.
  • Coached, developed and motivated team to achieve revenue goals.

Education

DIPLOMA -

BISHOP HAFEY HIGH SCHOOL
01-2004

Skills

  • Performance reporting
  • Health and safety compliance
  • Production
  • Marketing
  • Incidents management
  • Performance monitoring
  • Sales background
  • MS office
  • Microsoft office suite expert
  • Team leadership
  • Business and operations management
  • Onboarding and orientation
  • Goal attainment
  • Planning and implementation
  • Delegation
  • High-pressure environments
  • Oracle database management
  • Operations management

References

References available upon request.

Timeline

OPERATIONS MANAGER

DISH NETWORK
01.2022 - Current

RETAIL ASSOCIATE MANAGER

T-MOBILE
01.2019 - 01.2022

FIELD SALES MANAGER

2020 COMPANIES
05.2016 - 07.2016

STORE MANAGER

THE WIRELESS EXPERIENCE
01.2016 - 01.2019

DIPLOMA -

BISHOP HAFEY HIGH SCHOOL

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Amanda Hopeck