Amanda Houston
Portland
Summary
Results-driven leader with a strong background in team supervision and customer satisfaction. Known for effective time management and organizational skills, ensuring smooth operations and high-quality service delivery.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
MOD Pizza
06.2023 - Current
- Mentored and trained staff on operational procedures and best practices.
- Handled cash accurately and prepared deposits.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Helped to find coverage for shifts.
- Placed change orders to make sure enough change was kept in the safe at all times.
Shift Leader
MOD Pizza
Gresham, OR
08.2023 - 06.2024
- Supervised team operations to ensure efficient workflow and high-quality service.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints promptly, to ensure satisfaction with returning guests.
Crew Member
MOD Pizza
Portland, OR
08.2021 - 08.2023
- Prepared high-quality pizzas and salads following established recipes and presentation standards.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers as entering and leaving.
Education
Associate of Science - Biomedical Sciences
Mt. Hood Community College
Gresham, OR07-2028
Skills
- Staff management
- Inventory control
- Food safety and sanitation
- Time management
- Organization
- Guest satisfaction
Timeline
Shift Leader
MOD Pizza
08.2023 - 06.2024
Assistant General Manager
MOD Pizza
06.2023 - Current
Crew Member
MOD Pizza
08.2021 - 08.2023
Associate of Science - Biomedical Sciences
Mt. Hood Community College