Amanda Iruegas
Laredo,TX
Summary
Dynamic sales associate with proven expertise at Piercing Pagoda, excelling in customer service and cash handling. Recognized for enhancing the shopping experience through effective teamwork and problem-solving. Committed to achieving sales goals while maintaining a visually appealing store environment. Flexible and adaptable, ready to contribute to a thriving team.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
Piercing Pagoda of Zale
06.2016 - 07.2019
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained merchandise displays to ensure a visually appealing store environment.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to meet sales goals and improve customer service standards.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Receptionist
Calvary Catholic Cemetery
03.2022 - 2025
- Greeted visitors and provided information regarding cemetery services and policies.
- Managed appointment scheduling for family consultations with clergy and staff.
- Operated multi-line phone system to handle incoming calls and inquiries efficiently.
- Maintained accurate records of burial plots and interment documentation for client reference.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Assisted with planning office events and meetings for smooth execution.
- Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
Education
High School Diploma -
United South High School
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Cash handling
- Flexible schedule
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Receptionist
Calvary Catholic Cemetery
03.2022 - 2025
Sales Associate
Piercing Pagoda of Zale
06.2016 - 07.2019
High School Diploma -
United South High School