Amanda Johnson
Summary
Dependable and self-motivated professional. Recent graduate whose extensive education in human behavior and performance, makes up for years of experience. Eager to gain career experience.
Overview
5
5
years of professional experience
Work History
Flight Attendant
American Airlines
05.2024 - Current
- Demonstrate flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Contribute to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
- Increase customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Facilitate smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
- Improve team morale and efficiency with proactive communication and coordination during in-flight service.
Service Coordinator
Center for Human Services
08.2023 - 05.2024
- Managed a caseload of varying ages, disabilities, and case complexity through quality support by establishing strong, trusting relationships through regular contact and planning with the individual and their team to identify needs and creating an action plan to assist the needs.
- Developed community relationships and support systems and links resources by matching the unique support needs of individuals and families with resources in the community.
- Prepared Utilization Review requests, service authorizations, and coordinating federal, state, county, and community programs to achieve necessary supports.
- Utilized multiple computer formats and programs.
- Demonstrated professional manner with people of economically and culturally diverse backgrounds by establishing clear and courteous lines of communication with persons receiving services, families, service providers, and outside agencies.
- Developed and maintained database of service providers for easy and quick access to list of qualified providers for different needs .
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Cognitive/Behavioral Therapist
Minds Matter
12.2022 - 08.2023
- Conducted cognitive and behavioral therapy with individuals who have sustained traumatic brain injury
- Directed consumers with various methods of guided practice on tasks that reflect particular cognitive functions, development of new skills, and strategies for taking in new information, use of memory aids and other assistive devices
- Clarified concepts for consumers, in order to provide excellent communication and shared understanding
- Facilitated consumers work towards goals related to emotional regulation, meaningful activities, social interaction, and provided positive feedback and encouragement.
Graduate Assistant
Integrative Behavioral Neuroscience Lab
08.2021 - 01.2023
- Interpreted statistical programs and concepts (excel, SPSS, correlation, regression, measures of central tendency)
- Evaluated and interpreted data from experiments and surveys to support research projects
- Contributed research and data analysis within Neuroscience landscape
- Supported graduate students while conducting research projects and compiling data for academic papers
- Supervised and mentored undergraduate assistants, aiding research project success
- Built and maintained professional relationships with students and faculty members
- Prepared and submitted grant proposals, gaining funding for various research projects.
Graduate Coordinator Intern
Hillcrest Hope
05.2022 - 08.2022
- Orchestrated long-term stability through mentoring, and resource-building
- Piloted entrance and exit interviews to assess growth and change of residents graduating Hillcrest Hope program
- Managed partnerships with and served as liaison to other community programs, collaborative groups, and government agencies
- Executed development and marketing strategies through participation in fundraising events, tours, open houses, meetings with current or potential donors.
Mental Health Technician
Signature Psychiatric Hospital
01.2021 - 08.2021
- Assisted psychiatric patients with daily living activities, therapeutic activities, and socialization
- Succeeded in maintaining a therapeutic environment of 15-48 psychiatric patients a day, and ensured safety of staff
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
- Applied de-escalation and limit-setting techniques to promote patient cooperation
- Coordinated multidisciplinary team meetings to discuss progress and treatment plans of patients
- Performed scheduled patient safety checks and documented results to establish patients' well-being
- Implemented evidence-based therapeutic interventions to help patients manage mental health difficulties
- Collaborated closely with mental health professionals with treatment plan implementation
- Maintained patient records, documenting changes in patient condition
- Supported patient confidentiality in accordance with HIPAA regulations.
Research Assistant
Dermatology fellow Amy Johnson at Ohio State University
07.2020 - 02.2021
- Presented both independently and collaboratively on Munchhausen data
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results.
Research Assistant
Jacob Marszalek's
08.2020 - 01.2021
- Performed statistical, qualitative, and quantitative analysis
- Authored literature review for research
- Partnered with Clinical Psychology PhD student in order to research neuropsychological testing during COVID.
Education
Masters of Science - Psychology
Arkansas Tech University
05.2023
Bachelors of Arts - Psychology
University of Missouri - Kansas City, MO
12-2020
Skills
- Decision-Making
- Interpersonal Communication
- Critical Thinking
- Problem-Solving
- Multitasking Abilities
- MS Office
- Team Relationships
- Motivational Leadership
- People Management
- Data Entry
- Record preparation
- Personnel accountability
Affiliations
- Kansas City Applied Psychology Society, Member
- Minnesota Professionals for Psychology, Mentee
- Society of Neuroscience, Officer
- Neuropsychology Covid-19, Researcher
- Psi Chi Honor Society, Member
Timeline
Flight Attendant
American Airlines
05.2024 - Current
Service Coordinator
Center for Human Services
08.2023 - 05.2024
Cognitive/Behavioral Therapist
Minds Matter
12.2022 - 08.2023
Graduate Coordinator Intern
Hillcrest Hope
05.2022 - 08.2022
Graduate Assistant
Integrative Behavioral Neuroscience Lab
08.2021 - 01.2023
Mental Health Technician
Signature Psychiatric Hospital
01.2021 - 08.2021
Research Assistant
Jacob Marszalek's
08.2020 - 01.2021
Research Assistant
Dermatology fellow Amy Johnson at Ohio State University
07.2020 - 02.2021
Masters of Science - Psychology
Arkansas Tech University
Bachelors of Arts - Psychology
University of Missouri - Kansas City, MO