Amanda Johnson
Alexandria,VA
Summary
- Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Ready to use and develop communication and organizational skills in [Desired Position] role.
- Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
- Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.
Overview
3
3
years of professional experience
Work History
Host/server
One Hot Mama's
Bluffton, SC
10.2023 - 01.2026
- Answered customer questions.
- Collaborated with team members to streamline processes, improving overall efficiency in customer service operations.
- Assisted in training new employees on company policies and customer service protocols to ensure high standards.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Assisted in maintaining cleanliness and organization of dining area during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
Host
Charbar Burgers & Sushi
Hilton Head Island, SC
04.2023 - 08.2023
- Streamlined internal communication channels with effective team collaboration strategies.
- Improved team efficiency by streamlining internal communication processes.
- Trained new cashiers on operational procedures and customer service best practices.
- Welcomed customers and helped determine their needs.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Hilton Head Islands High School
Hilton Head Island, SCBachelor of Science - Interdisciplinary Studies
University of South Carolina Beaufort
Hardeeville, SC05-2027
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Adaptable to change
- Detail-oriented
- Telephone reception
- Guest relations
- Foreign language skills
- Verbal and written communication
- Customer engagement
- Task prioritization
OSHA certified
I am OSHA certified, demonstrating my commitment to maintaining a safe and compliant work environment. Through this certification, I have developed a strong understanding of workplace safety standards, hazard recognition, and risk prevention practices. I take pride in applying this knowledge to promote a culture of safety, ensuring both my well-being and that of those around me on the job.
Languages
Spanish
Native or Bilingual
Timeline
Host/server
One Hot Mama's
10.2023 - 01.2026
Host
Charbar Burgers & Sushi
04.2023 - 08.2023
High School Diploma -
Hilton Head Islands High School
Bachelor of Science - Interdisciplinary Studies
University of South Carolina Beaufort