Amanda Jolley
Janesville,WI
Summary
Dynamic Franchise Consultant with a proven track record at H&R Block, enhancing franchisee performance and revenue through expert business analysis and interpersonal skills. Spearheaded the first Franchise Recruiting Roadshow, driving growth and professional development. Excelled in content creation and presentations, demonstrating significant achievements in business development.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
14
14
years of professional experience
Work History
Franchise Consultant
H&R Block
10.2022 - Current
- Provide ongoing coaching and motivation to franchisees by maintaining relationships and utilizing the power of influence for continuous growth in revenue and standards.
- Consistently communicate to franchisees individually and as a district through weekly emails, personalized monthly district calls, texts, video calls, and in person office visits.
- Create and deliver content for monthly district calls, region wide calls, West Region initiative Peer to Peer Calls, Franchise Summer Workshops, and the first Franchise Recruiting Roadshow.
- Analyze data to increase top and bottom line revenue through real estate recommendations, pricing consults, staffing and recruiting recommendations, and office efficiencies.
Franchise Consultant in Training
H&R Block
10.2021 - 10.2022
- Under mentor/coach, provided ongoing coaching and motivation to a portion of franchisees by utilizing the power of influence.
- Personally and professionally developed through training projects, recommended readings, presentation skills workshops, and networking.
- Assisted in creating content for Franchise Summer Workshops and deliver content to large groups of franchisees nation wide.
Pre-Season Manager
H&R Block
06.2020 - 09.2021
- Recruited new seasonal staff for a district of offices including first year tax professionals, receptionists, ATLs and MTLs.
- Created content and host open houses on the Income Tax Course to boost interest and participation.
- Interviewed all potential candidates to find the most qualified candidates for hire.
- Assisted in prior year tax professional development, SMB certifications and ready to serve.
Multi Unit Team Leader
H&R Block
01.2021 - 06.2021
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assisted in revenue growth and ensure Standard Operating Procedures were followed by team members.
Certified Trainer
Olive Garden
03.2013 - 12.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Documented attendance, participation, and progress.
- Maintained organization of documents, materials, and equipment.
- Created and implemented new training procedures for two week long training course.
- Launched the new table ziosks to entire office and trained all staff on optimization.
- Assisted in weekly inventory and orders to vendors.
- Traveled to other branches to assist in training staff and train the trainer courses.
- Participated in bi-weekly management meetings.
General Manager
Wet Seal
04.2011 - 02.2013
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Hired and trained all staff for multiple branches.
- Traveled to other branches to train new management staff.
Education
35% Credits Towards Associates - Elementary Education
Kirkwood Community College
Cedar Rapids, IAHigh School Diploma -
Solon High School
Solon, IA05.2011
Skills
- Business Analysis
- Content Creation
- Virtual and In Person Presentations
- Fostering Professional Development
- Business Development
- Interpersonal Skills
Timeline
Franchise Consultant
H&R Block
10.2022 - Current
Franchise Consultant in Training
H&R Block
10.2021 - 10.2022
Multi Unit Team Leader
H&R Block
01.2021 - 06.2021
Pre-Season Manager
H&R Block
06.2020 - 09.2021
Certified Trainer
Olive Garden
03.2013 - 12.2020
General Manager
Wet Seal
04.2011 - 02.2013
35% Credits Towards Associates - Elementary Education
Kirkwood Community College
High School Diploma -
Solon High School