AMANDA KELLER
League City,TX
Summary
Results-focused Manager offering 10 years of experience leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
8
8
years of professional experience
Work History
Store Manager
Michael Kors
Texas City, TX
07.2021 - Current
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control. FY22 year end results at 0.15% resulting in moving from Tier 1 risk level to Tier 2.
- Collaborated with peers to assist with the preparation and execution of Physical Inventory.
- Delegated work to staff, setting priorities and goals.
Assistant Store Manager
Michael Kors Outlet
07.2019 - 07.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Rotated merchandise and displays to feature new products and promotions.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Led and partnered with other managers in the Houston Market with inventory prep and physical inventory count.
Stock Supervisor
Michael Kors Outlet
01.2016 - 07.2019
- Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
- Led back of house improvement initiatives to advance operational efficiencies and increase revenue.
- Handled day-to-day shipping and receiving overseeing more than 100 packages per receiving day.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Oversaw weekly cycle counts and monthly audits.
- Successfully prepped and ran 5 physical inventory counts.
Education
Bachelor's DegreeBachelor's Degree - Fashion Merchandising
Texas State UniversityTexas State University Fashion Merchandising
2015
Skills
- Goal Setting
- Focus and Follow-Through
- Team Leadership
- Customer Service Management
- Recruitment and Hiring
- Customer Relations
- Inventory Management
- Team Development
Timeline
Store Manager
Michael Kors
07.2021 - Current
Assistant Store Manager
Michael Kors Outlet
07.2019 - 07.2021
Stock Supervisor
Michael Kors Outlet
01.2016 - 07.2019
Bachelor's DegreeBachelor's Degree - Fashion Merchandising
Texas State UniversityTexas State University Fashion Merchandising