Amanda Keller
Redford,MI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
19
19
years of professional experience
Work History
Operations Manager
Floor Coverings International
Novi, MI
06.2022 - Current
- Established policies and procedures, enhanced systems, monitored performance, handled budgets, ensured compliance with financial regulations, provided bookkeeping, led teams, scheduled consultations, responded to customer inquiries, ordered materials, fostered professional networks, and created marketing material.
Project/ Event Manager
Focus Hope
Detroit, MI
12.2019 - Current
- Liaised with managers and clients, coordinated resources, analyzed project progress, built team skills, ensured project organization, maintained performance database, reported risks, deepened partnerships, processed payments, maintained budgeted sales, developed marketing plans, and led event teams.
Operations Manager
Jones Moving Company
Troy, MI
02.2007 - 03.2022
- Managed operations, enforced policies, contributed to strategic plans, prepared budgets, developed systems, improved processes, managed staff, handled vendor relationships, tracked pricing, resolved customer issues, and ensured compliance with regulations.
Direct Care Worker
DIGNITAS
Farmington Hills, MI
11.2005 - 12.2006
- Performed personal hygiene care, housekeeping duties, prepared meals, assisted clients with eating, provided bathroom support, and ran errands.
Education
M.B.A. - Business administration/ management
University of Phoenix
Phoenix, AZ06.2020
Skills
- Data Entry
- Customer Service
- Quickbooks
- Receptionist
- Scheduling
- MS 365 programs
- Sales
- Inventory
- Organizational Skills
- Time Management
- Typing (10 years)
- Administrative Experience
- Office Management
- Accounts Payable and receivable
- Bookkeeping
- Leadership
- Management
- Analysis skills
- Logistics
- Human Resources
- Google Suite
- Payroll
- Recruiting
- Communication Skills
- Conflict management
- Process improvement
- Creating Databases
- Social media management
- ADP
- ATS
- Travel planning
- Salesforce (10 years)
- Purchasing
- Customer service
- Events Management
- Construction
- Project management
- Communication skills
- Negotiation
- Business development
- Marketing
- Advertisement creation
- Account management
- Customer relationship management
- Hospitality
- Event Planning
- KPI (9 years)
Assessments
- Legal skills, Proficient, 09/01/21
- Sales skills, Proficient, 02/01/24
- Customer service, Proficient, 09/01/20
- Social media, Proficient, 02/01/24
- Work motivation, Proficient, 02/01/24
- Medical receptionist skills, Proficient, 12/01/23
- Management & leadership skills: Planning & execution, Proficient, 02/01/24
- Call center customer service, Proficient, 10/01/21
- Work style: Reliability, Proficient, 02/01/24
- Teamwork: Interpersonal skills, Proficient, 08/01/24
- Office manager, Proficient, 10/01/23
- Attention to detail, Proficient, 10/01/23
- Scheduling, Proficient, 09/01/24
- Administrative assistant/receptionist, Proficient, 08/01/21
- Retail customer service, Proficient, 12/01/23
- Customer focus & orientation, Proficient, 01/01/22
- Recruiting, Proficient, 08/01/22
- Administrative support professional fit, Proficient, 02/01/24
- Customer service, Proficient, 10/01/21
- Work style: Professionalism, Proficient, 12/01/23
- Principles of accounting, Proficient, 11/01/21
- Spreadsheets with Microsoft Excel, Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Proficient, 09/01/23
- Work style: Reliability, Proficient, 11/01/21
- Written communication, Proficient, 09/01/23
- Supervisory skills: Motivating & assessing employees, Proficient, 02/01/24
- Work style: Conscientiousness, Proficient, 01/01/24
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Operations Manager
Floor Coverings International
06.2022 - Current
Project/ Event Manager
Focus Hope
12.2019 - Current
Operations Manager
Jones Moving Company
02.2007 - 03.2022
Direct Care Worker
DIGNITAS
11.2005 - 12.2006
M.B.A. - Business administration/ management
University of Phoenix