Amanda Kisic
Novi,MI
Summary
Talented Bartender successful at consistently delivering the highest quality service. Fast worker who always goes the extra mile to sell more and keep customers happy. Well-versed in customer service and specialty drink preparation.
Overview
16
16
years of professional experience
Work History
Server
Cafe Zola
Ann Arbor, Michigan
06.2021 - Current
- Greet guests within 30 seconds of them being seated
- Serve food and beverages in a timely and efficient manner
- Provided detailed knowledge of daily food and drink specials and menu recommendations to enhance guest experience
- Maintain a positive working relationship with fellow staff and management
- Trained new employees on POS system operations, company policies, and menu to ensure consistent service standards
- Maintained cleanliness and organization of bar while ensuring all supplies were fully stocked for efficient service
Server/Bartender
La Bistecca
Plymouth, MI
06.2020 - 06.2024
- Greet guests within 30 seconds of them being seated
- Serve food and beverages in a timely and efficient manner
- Check regularly on guest to ensure they are enjoying their meal
- Monitored guest experience throughout meal to address needs promptly
- Trained new employees on ordering system and company policies, ensuring understanding of menu offerings
- Hold on to all cash and credit card transactions throughout the shift, working as my own cash register
- Maintain a clean and tidy section and ensure the service area is fully stocked
Bartender
Del Friscos
New York, NY
12.2011 - 03.2017
- Maintained high standard of customer service to enhance guest satisfaction.
- Established rapport with guests by demonstrating genuine hospitality during greetings.
- Guided guests through menus, showcasing in-depth knowledge of food and ingredients.
- Practiced and maintained a high level of customer service
- Proactively prepare for large parties and reservations, anticipating planning and staffing needs.
Bartender
Village Pourhouse
New York, NY
12.2011 - 03.2012
- Greeted customers as they entered the bar, took orders efficiently and made drinks in a timely manner but with a high standard of quality
- Greeted customers, took orders efficiently, and prepared high-quality drinks in a timely manner
- Managed cash transactions accurately during shifts. including closing out register at the end of my shift
- Managed cash handling, including closing out register at end of shift
- Handled customer feedback and complaints professionally and with a customer is always right's mentality
Bartender
Karma Lounge
New York, NY
09.2010 - 02.2012
- Managed high-volume bar, preparing drinks efficiently for cocktail servers
- Serve food and beverages in a timely and efficient manner
- Monitored guest satisfaction, ensuring enjoyable dining experiences
- Trained new employees on operational procedures on ordering system, company policies, and menu
- Maintained clean, organized bar while keeping it fully stocked
Education
Bachelor of Arts - Ballet
Point Park University
Pittsburgh, PASkills
- Verbal communication
- Sales experience
- Menu knowledge
- POS training
- Food service
- Organization skills
Summary Of Skills - Sales And Communication
- Strong verbal and written communication skills
- Extensive sales and customer interaction experience
- Strong organization and contact management skills
Timeline
Server
Cafe Zola
06.2021 - Current
Server/Bartender
La Bistecca
06.2020 - 06.2024
Bartender
Del Friscos
12.2011 - 03.2017
Bartender
Village Pourhouse
12.2011 - 03.2012
Bartender
Karma Lounge
09.2010 - 02.2012
Bachelor of Arts - Ballet
Point Park University