Amanda Kleier
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
12
12
years of professional experience
Work History
Owner
AOK Sweets
02.2023 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
Business Specialist
The Kidz Club PPEC
01.2021 - 04.2024
- Developed and managed the core strategies for growth, recruitment, marketing, process improvement, client and employee experience
- Successfully integrated multiple platforms into the intranet to create inclusion and the needed buy-in for increased productivity
- Coordinated multiple projects simultaneously while maintaining quality standards and meeting tight deadlines.
- Managed vendor relationships effectively through regular communication updates and performance evaluations, ensuring high-quality products and services were provided at competitive prices.
- Developed compelling content for company website and social media channels, driving user engagement and conversions.
- Developed key message frameworks to ensure consistent messaging across all channels and touchpoints within the organization.
Strategic Planning Chair, Board Member
Spina Bifida of Kentucky
01.2022 - 01.2024
- Fostered relationships with stakeholders, promoting collaboration and partnership opportunities.
- Planned and oversaw meetings in accordance with governing documents.
- Represented the organization at public events, advocating for its mission and values in the community.
- Developed long-term strategic plans to guide organizational growth and success.
Community Relations Coordinator
The Kidz Club PPEC
06.2015 - 12.2020
- Marketed offerings and services to community.
- Stayed within budget for marketing expenses.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Collaborated with internal departments to align organizational goals with ongoing community relations efforts seamlessly integrating operations across teams.
- Utilized data-driven strategies to target specific demographics within the community, tailoring outreach efforts accordingly.
- Developed strategic partnerships with local organizations to create mutually beneficial relationships, strengthening the community network.
Billing Specialist
The Kidz Club PPEC
05.2013 - 05.2015
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Communicated with insurance providers to resolve denied claims and resubmitted.
Education
Master of Science - Strategic Communication
Butler University
Indianapolis, IN09.2024
Bachelor of Science - Integrated Strategic Communication
University of Kentucky
Lexington, KY05.2013
Skills
- Strategic planning
- Brand management
- Marketing
- Business Development
- Crisis management
- Content strategy
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Project Management
Timeline
Owner
AOK Sweets
02.2023 - Current
Strategic Planning Chair, Board Member
Spina Bifida of Kentucky
01.2022 - 01.2024
Business Specialist
The Kidz Club PPEC
01.2021 - 04.2024
Community Relations Coordinator
The Kidz Club PPEC
06.2015 - 12.2020
Billing Specialist
The Kidz Club PPEC
05.2013 - 05.2015
Master of Science - Strategic Communication
Butler University
Bachelor of Science - Integrated Strategic Communication
University of Kentucky
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