Amanda Knieriemen
Medford,NY
Summary
I am a dynamic and efficient professional with a proven track record in customer service and organization. I spent the better part of 10 years in the restaurant industry learning and growing myself. I then left the industry for the financial industry where I used my skills to excel. Over the last year I have discovered that my real passion is in hospitality and I'm looking to make an entrance back into the industry!
Overview
7
7
years of professional experience
Work History
Server
Verde Kitchen & Cocktails
Bay Shore, NY
09.2014 - 05.2017
- Bussed and reset tables to keep dining room and work areas clean.
- Created & maintained warm relationships with regular customers.
- Memorized menu & drink items and suggested appropriate options for guests.
Bartender/Server
Maguires Bay Front Restaurant
Ocean Beach
05.2013 - 08.2016
- Participated in set up & close of our summer season.
- Handled customer, team, and business needs while stille providing stellar service
- Served high customer volumes during special events, nights, and weekends.
- Worked well with 1 bartender as well as up to 5 others during late night.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Built & maintained solid relationships with locals
- Created an energetic environment for day trippers & first time guests.
- In come cases, multi-tasked between bartending and waitressing in the slower parts of our season
- Worked many catered events such as weddings, engagement parties, professional dinners ETC.
- For 2 seasons I was responsible for managing " Late Night" from 11pm-4am which included: keeping guests in check, helping bartenders during waves, balancing the books at the end of the night, paying out security staff and getting them off island in time.
Bartender/Server
TGI Fridays
Central Islip, NY
12.2009 - 05.2014
- Part of the team that opened the location in Central Islip
- Underwent extensive corporate training both on the floor, behind the bar & in the kitchen.
- Memorized the food menu and over 100 drinks in order to pass all exams prior to opening
- Familiar with Food running, expediting, bussing, serving and bartending.
- Maintained great relationships with regulars and provided top notch customer service to first time guests.
Bartender/Server
The Landing
Ocean Beach
05.2011 - 08.2013
- Worked breakfast, lunch and dinner in both positions, sometimes simultaneously.
- Memorized all 3 menus & drink menus to provide proper recommendations to customers.
- Built & maintained solid relationships with locals
- Created an energetic environment for day trippers & first time guests.
- Maintained and well stocked bar during our shift & set up incoming staff as well.
Education
Bachelor of Science - Finance & Marketing
SUNY At Albany
Albany, NY05.2009
Skills
- Customer service
- Commincation
- Team work
- Organization
- Sales
- Time management
- Efficiency
Timeline
Server
Verde Kitchen & Cocktails
09.2014 - 05.2017
Bartender/Server
Maguires Bay Front Restaurant
05.2013 - 08.2016
Bartender/Server
The Landing
05.2011 - 08.2013
Bartender/Server
TGI Fridays
12.2009 - 05.2014
Bachelor of Science - Finance & Marketing
SUNY At Albany