Amanda Konrad
Huntsville,AL
Overview
17
17
years of professional experience
Work History
Server
Cracker Barrel
11.2019 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Lighting Specialist
Graham's Lighting
03.2018 - 11.2019
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Customer Service Representative
Travelers Insurance
02.2007 - 10.2012
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Documented and detailed calls and complaints using call center's CRM database.
Education
Associate of Science - General Studies
Valencia College
Orlando, FL05.2006
Skills
- Process Monitoring
- Food and Beverage Pairings
- Food Safety Oversight
- Table Monitoring and Turnover
- Hospitality Service Expertise
- Server Training
- High-Volume Dining
- Inbound and Outbound Calling
- Data Recording
- Serve Customer Needs
- Bookkeeping Support
- Word Processing
- Telephone Reception
- Materials Organization
- Reading Comprehension
- Business Administration
- Calendar Management
- Administrative Support
- Critical Thinking
Timeline
Server
Cracker Barrel
11.2019 - Current
Lighting Specialist
Graham's Lighting
03.2018 - 11.2019
Customer Service Representative
Travelers Insurance
02.2007 - 10.2012
Associate of Science - General Studies
Valencia College