Amanda Kosciolek
Macomb,MI
Summary
Seasoned, Dedicated and adaptable professional with a proactive attitude, strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Has a deep understanding of market trends, competitive edge and excels in optimal pricing and business decisions that drive revenue and growth.
Overview
13
13
years of professional experience
Work History
Ocean Import Manager
C.H. Robinson International
Southfield, MI
04.2019 - Current
- Partnered with operations and commercial leaders to evaluate business needs and identify, build, and implement changes that create efficiencies, improve productivity, and deliver quality.
- Drove effective change management to ensure adoption of new technology, tools, and processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Monitor and improve efficiency of processes, team performance, and customer service.
- Direct operations staff by providing guidance, training, and support in order to meet company and customer objectives.
- Analyze data from dashboards to identify trends and improvement areas in performance metrics.
- Coordinated with other departments, including sales/business development, customs, finance, and airfreight, to ensure efficient operations.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Assisted with pricing requests to secure business and negotiation with carriers.
- Developed a professional, competent, and successful team.
- Served as an operations subject matter expert. Contribute to and/or participated in customer-facing initiatives, business reviews, and continuous improvement initiatives as needed.
Pricing Supervisor
C.H. Robinson International
Southfield, MI
05.2016 - 04.2019
- Handled all pricing requests for all modes (transactional and complex), supported global bids, specialty equipment, and monthly rate guides.
- Researched industry trends and best practices in order to develop innovative approaches to pricing products.
- Maintained and documented trends, win/loss percentage.
- Developed pricing strategies and implemented them across multiple products.
- Collaborate with teams around the globe to secure pricing options.
- Developed relationships with internal and external customers.
- Analyzed customer feedback on current pricing structure and made necessary changes as needed.
- Worked closely with the business development team to assess profit margins and adjustments.
- Delegated work to staff, setting priorities and goals.
- Trained, managed and motivated employees to promote professional skill development.
Ocean Import Supervisor
C.H. Robinson International
Southfield, MI
05.2015 - 05.2016
- Lead a team of operations employees responsible for ensuring effectiveness and efficiency throughout the entire process.
- Assisted with daily workflow management. Provided coaching, performance management, team development, mentoring, and problem resolution.
- Negotiated rates with carriers for transportation services in order to minimize costs associated with imports.
- Drove continuous performance improvement to import functions and metrics.
- Audited internal processes and systems to maximize efficiency .
Senior Global Forwarding Agent
C.H. Robinson International
Southfield, MI
05.2013 - 05.2014
- Developed customer relationships and ensured satisfaction with services.
- Managing and operating the shipment lifecycle for complex and strategic accounts.
- Participated in ongoing training programs related to job duties or responsibilities.
- Actively participated in developing strategies for improving customer relations.
- Responded to client inquiries and resolved issues promptly.
- Led training sessions for junior agents to enhance team capabilities. Supported leadership with developing team.
- Assisted customers with pricing, freight options, and market condition knowledge.
Global Forwarding Agent
C.H. Robinson International
Southfield, MI
05.2011 - 05.2013
- Developed and maintained relationships with vendors, carriers and customers to ensure efficient shipping of goods.
- Coordinated daily transportation activities including scheduling, routing, tracking and documentation, billing.
- Created and updated standard operating procedures for logistics operations.
- Responded to client inquiries and resolved issues promptly.
Education
BBA - Business Administration
Baker College
Port Huron06-2008
Associate of Applied Science -
Macomb Community College
Warren, MI06-2005
Skills
- Excellent written and verbal communication
- Effective management strategies
- Critical thinking and risk assessment
- Initiative and problem-solving abilities
- High learning agility
- Self-motivating and adaptable
- Successful at relationship-building, internal and external
Timeline
Ocean Import Manager
C.H. Robinson International
04.2019 - Current
Pricing Supervisor
C.H. Robinson International
05.2016 - 04.2019
Ocean Import Supervisor
C.H. Robinson International
05.2015 - 05.2016
Senior Global Forwarding Agent
C.H. Robinson International
05.2013 - 05.2014
Global Forwarding Agent
C.H. Robinson International
05.2011 - 05.2013
BBA - Business Administration
Baker College
Associate of Applied Science -
Macomb Community College
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