Amanda Leo
Tampa,FL
Summary
Extensive experience in customer service and communication, with a proven track record of managing delivery schedules and resolving customer issues efficiently. Recognized for ensuring timely and satisfactory customer experiences. Skilled in training employees on register operations and bagging techniques, contributing to overall team performance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cashier
Publix Grocery Store
Tampa, Florida
07.2020 - 01.2023
- Processed cash transactions accurately and securely, credit, and debit transactions with precision and security.
- Assisted customers with inquiries, ensuring satisfaction and loyalty.
- Answered questions and provided detailed store information to customers.
- Trained new cashiers on register operations and customer service best practices.
- Utilized suggestive selling techniques to enhance add-on sales.
- Performed price checks for special orders and discounts.
- Fostered collaboration by maintaining strong relationships with team members.
Food Delivery Driver
DoorDash
Tampa, Florida
03.2025 - 11.2025
- Picked up meals from local restaurants and delivered to residential and business customers, ensuring timely service.
- Used smartphone applications to track orders and update delivery information. Utilized GPS navigation systems to find the most efficient routes for deliveries.
- Contacted customers regarding delivery delays due to traffic, resolving disputes quickly and professionally according to company policies.
- Answered customer inquiries about menu items, prices, and availability, enhancing customer satisfaction.
Daycare Teacher's Assistant
Goddard School
Wesley Chapel, FL
05.2023 - 07.2023
- Ensured safe, clean learning environment, fostering comfort and security for children.
- Managed classroom behavior using positive reinforcement techniques.
- Assisted children with hygiene tasks, including handwashing and bathroom breaks.
- Coordinated and facilitated group games, encouraging teamwork and social skills during playtime.
- Engaged with parents to provide updates on daily activities and address behavioral concerns, strengthening home-school communication.
Packing and Shipping Clerk
Family Business
Tampa , FL
06.2018 - 12.2019
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Processed incoming and outgoing shipments efficiently and accurately.
- Coordinated with carriers to schedule timely deliveries and pickups.
- Collaborated with team members to streamline shipping operations.
Education
Bachelor of Science - Biological Sciences
University of South Florida
Tampa, FL05-2028
Bachelor of Science - Health Sciences And Biological Sciences
Florida Atlantic University
Boca Raton, FLSkills
- Customer service
- Effective communication
- Problem solving
- Time management
- GPS navigation
- Food safety
- Promotional skills
- Multitasking
- Laboratory techniques
Languages
Portuguese
Elementary
Certification
Certified Patient Care Technician Training
Timeline
Food Delivery Driver
DoorDash
03.2025 - 11.2025
Daycare Teacher's Assistant
Goddard School
05.2023 - 07.2023
Cashier
Publix Grocery Store
07.2020 - 01.2023
Packing and Shipping Clerk
Family Business
06.2018 - 12.2019
Bachelor of Science - Biological Sciences
University of South Florida
Bachelor of Science - Health Sciences And Biological Sciences
Florida Atlantic University