Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Lomeli

Flagstaff,AZ

Summary

Dynamic professional with a proven track record in customer service and teamwork, honed across roles at Drop Lv Smoke Shop Rave Apparel and other establishments. Excels in problem-solving and multitasking, significantly enhancing customer satisfaction and operational efficiency. Skilled in both interpersonal communication and inventory management, consistently achieving and surpassing sales goals.

Overview

4
4
years of professional experience

Work History

Sales Associate

Drop Lv Smoke Shop Rave Apparel
01.2023 - 12.2024
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging
  • Answered customer questions about sizing, accessories, and merchandise
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
  • Checked guests' photo identification for validity and age requirements.

Head Hostess

IHOP
04.2021 - 12.2024
  • Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
  • Streamlined the seating process for increased efficiency and reduced wait times for guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Monitored dining room operations, identifying areas of improvement in service flow and staff performance.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Crew Lead

McDonald's
12.2022 - 11.2023
  • Monitored team members to verify work quality and address concerns
  • Delegated tasks according to individual strengths, optimizing overall team performance and output.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality .
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Education

Diploma - All Required

Summit High School
Flagstaff, AZ
06.2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Strong Organizational Skills
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Money handling
  • Stocking and receiving
  • Excellent people skills

Timeline

Sales Associate

Drop Lv Smoke Shop Rave Apparel
01.2023 - 12.2024

Crew Lead

McDonald's
12.2022 - 11.2023

Head Hostess

IHOP
04.2021 - 12.2024

Diploma - All Required

Summit High School
Amanda Lomeli