Amanda Mahoney

• Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
• Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
• Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
• Communicated with venue personnel to coordinate event logistics.
• Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
• Managed accounts to retain existing relationships and grow share of business.
• Built relationships with customers and community to establish long-term business growth.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

· Assist sales team with daily office procedures including inquiry and prospect phone calls, printing reports, distribute and print banquet event orders, create signage and menus for events, attending and preparing for meetings etc.

· Input group room blocks according to contracted agreement, and rooming lists in Opera.

· Communicate with multiple clients either in person, email, or phone to plan and detail various events.

• Maintained flexible work schedule to meet event needs.
• Provided friendly, courteous service to create memorable moments for guests.
• Maintained event cleanliness during service by promptly clearing dishes after each course.
• Served appetizers, delivered entrees, and refilled beverages for banquet guests.
• Arranged linens and table settings according to seating plan and event theme.

• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Collected room deposits, fees, and payments.
• Answered customer telephone calls promptly and appropriately handled needs.
• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Maintained clean and organized front desk areas to uphold polished company image.

• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Took copayments and compiled daily financial records.
• Verified insurance eligibility and coverage for patients.
• Answered incoming calls, scheduled appointments and filed medical records.
• Greeted and assisted patients with check-in procedures.