Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amanda Maldonado

The Bronx,NY

Summary

Polite and professional successful in applying strong communication and problem resolution skills to each customer issue. Solid history of building long-lasting, loyal customer relationships. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Third Avenue Radiology
The Bronx, New York
09.2024 - Current
  • Scheduled and confirmed appointments for patients
  • Handled payment processing and provided customers with receipts and change.
  • Prepared patients for studies and treatment including barium sulfate.
  • Composed and prepared routine correspondence, letters and reports with job-related software.

Receptionist

St Barnabas Hospital
The Bronx, New York
03.2024 - 08.2024
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Operated incoming portal que to answer and relate patient’s concerns to and from doctors
  • Updated records of patient’s and emergency stat appointments

Patient Service Representative

CityMD Urgent Care Center
Bronx, NY
10.2023 - 03.2024
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Verified insurance information, collected payments
  • Processed referrals from physicians to specialists for further treatment or evaluation.
  • Inputted patient demographic data into electronic health record system.

Call Receiver

SeniorCare EMS
Bronx, NY
04.2018 - 01.2022
  • Assisted customers by answering questions and responding to inquiries
  • Responded to customer requests for products, services, and company information.

Education

Medical Administrations -

Monroe College
Bronx, NY
06.2020

Skills

  • Customer service
  • Time management
  • Microsoft word, Epic software, EXA
  • Bilingual

Languages

  • English and Spanish

Timeline

Front Desk Receptionist

Third Avenue Radiology
09.2024 - Current

Receptionist

St Barnabas Hospital
03.2024 - 08.2024

Patient Service Representative

CityMD Urgent Care Center
10.2023 - 03.2024

Call Receiver

SeniorCare EMS
04.2018 - 01.2022

Medical Administrations -

Monroe College
Amanda Maldonado