Amanda Manera
Vineland
Summary
Skilled 911 Dispatcher with expertise in managing high-volume calls and dispatching public safety units for fire and EMS emergencies. Utilizes QED, CAD, E-Agent, NCIC, and mapping resources to optimize response times. Maintains clear communication and fosters teamwork in high-pressure scenarios, ensuring accurate and timely crisis responses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Provisional Senior Public Safety Telecommunicator
Cumberland County 911
Bridgeton
10.2025 - Current
- Maintained composure while managing high-stress situations and multiple priorities.
- Detected communication system errors, took corrective actions, and reported malfunctions per established protocols.
- Advised Public Safety Telecommunicators and trainees on duty performance.
- Assisted supervisor in planning and implementing operational procedures.
- Conducted orientation and training sessions for new personnel.
911 Public Safety Telecommunicator
Cumberland County 911
Bridgeton
09.2021 - Current
- Assessed emergencies and dispatched resources accordingly based on priority levels, availability of resources and location of incident.
- Effectively maintained radio contact with field units, providing timely and accurate information to ensure safety of personnel.
- Managed time during high volume periods, maintaining composure to support efficient incident response.
- Monitored alarm systems to promptly detect emergencies, enhancing safety and security of establishments.
- Documented incidents in CAD system to ensure accurate record-keeping and facilitate effective response.
Server
Olive Garden
Vineland
01.2019 - 11.2022
- Greeted and accommodated guests, building positive experience from first interaction.
- Delivered exceptional customer service by anticipating needs and responding promptly to enhance guest satisfaction.
- Managed multiple tasks in dynamic environment while maintaining composure, ensuring smooth operations during peak times.
- Contributed to training new staff members, fostering a knowledgeable team to improve service quality.
Shift Manager
Arby's
Vineland
03.2017 - 03.2019
- Oversaw daily operations and managed multiple projects to ensure smooth workflow.
- Trained and supervised staff to enhance service quality and team effectiveness.
- Resolved customer complaints and conflicts to improve satisfaction and retention.
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents.
Education
High School Diploma -
Millville Senior High School
MillvilleSkills
- Emergency Management
- Incident Documentation
- Information Gathering
- Effective Communication
- Active Listening
- Team collaboration
- Empathy
- Adaptability
- Professional integrity
- Memory Retention
Certification
IAED
EMD
CTO
American Red Cross CPR
IS 100
IS 700
NCIC
E-Agent
EMD
CTO
American Red Cross CPR
IS 100
IS 700
NCIC
E-Agent
Timeline
Provisional Senior Public Safety Telecommunicator
Cumberland County 911
10.2025 - Current
911 Public Safety Telecommunicator
Cumberland County 911
09.2021 - Current
Server
Olive Garden
01.2019 - 11.2022
Shift Manager
Arby's
03.2017 - 03.2019
High School Diploma -
Millville Senior High School