- I like crafting and starting DIY projects to use or wear
- Growing herbs, vegetables, or fruits in home gardens
- Professional Renaissance Faire guide
- Creative Writing
Amanda McPartland
Fort Worth,TX
Summary
Dynamic individual with over a decade of hands-on experience in customer service, and a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager
RA Sushi Bar and Restaurant
12.2020 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Approved regular payroll submissions for over 30 employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Shift Leader
Danny's Celtic Pub
08.2016 - 03.2020
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Able to stay positive and ahead on tasks while serving over 200 guests within the establishment on our busiest days of the year.
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Head Bartender
Studio Movie Grill
05.2014 - 09.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Served high customer volumes during special events, nights, and weekends; including solo shifts when the bar handled over $10,000 in sales for an event.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
Education
High School Diploma -
Tarrant County College
Fort Worth, TX05.2013
Skills
- Team leadership
- Complex Problem-solving
- Cross-functional teamwork
- Vendor management
- Coaching and mentoring
- Customer service
- Staff training and development
- Decision-making
- Shift scheduling
- Marketing
Certification
- SafeServe Manager Certification – National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
- ServSafe Alcohol Certification - National Restaurant Association.
Interests
Timeline
Manager
RA Sushi Bar and Restaurant
12.2020 - Current
Shift Leader
Danny's Celtic Pub
08.2016 - 03.2020
Head Bartender
Studio Movie Grill
05.2014 - 09.2017
High School Diploma -
Tarrant County College
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