Amanda Medrano
Miami,FL
Summary
Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Leon Medical Centers
Miami, FL
05.2022 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
Associate
Nautica Store
Miami, Florida
05.2021 - 01.2022
- Helped customers locate items within the store using the inventory system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise and maintained inventory levels.
Education
Medical Assisting
Compu-Med Vocational Careers - Miami
Miami, FL06-2024
High School Diploma -
Colegio Bautista El Calvario
Managua, Nicaragua12-2015
Skills
- Front Desk Operations
- Office Administration
- Patient callback
- Personal attention to each patient according to their needs
- Chart review to coordinate the necessary follow-up for the patient
- Using different websites to meet each patient's needs
Languages
Spanish
Native/ Bilingual
English
Professional
Accomplishments
- During my studies I received honor for performance.
Timeline
Front Desk Receptionist
Leon Medical Centers
05.2022 - Current
Associate
Nautica Store
05.2021 - 01.2022
Medical Assisting
Compu-Med Vocational Careers - Miami
High School Diploma -
Colegio Bautista El Calvario