Amanda Mercer
Huntington,IN
Summary
Dynamic Behavioral Health Technician and former General Manager at Burger King, adept in conflict de-escalation and team leadership. Excelled in fostering patient safety and team cohesion, encouraging client engagement . Skilled in communication and active listening, I drive positive outcomes and maintain professional standards, demonstrating significant achievements in both patient care and business management.
Overview
2025
2025
years of professional experience
Work History
Behavioral Health Technician
Boca Recovery Center
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Searched resident belongings prior to and during stays.
- Adhered to strict confidentiality guidelines while managing sensitive patient information, maintaining privacy and trust among clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
General Manager
Burger King
09.2022 - 02.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Education
Got Ged -
Manchester High School
North Manchester, IN08.2005
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Conflict resolution
- Patient observation
- Rounds management
- Substance abuse experience
- Safety management
- Recovery-oriented approach
- Professional boundaries maintenance
- Housekeeping skills
- Time management
- Positive reinforcement
- Walking rounds
- Food preparation and handling
- Empathy and compassion
- Social skills development
- Client engagement
- HIPAA requirements
- Decision-making
- Encouragement and motivation
Timeline
General Manager
Burger King
09.2022 - 02.2025
Behavioral Health Technician
Boca Recovery Center
Got Ged -
Manchester High School
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