AMANDA Moore
Graysville,AL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. With experience in a several fast paced Stores. A two time DG Top 5% winner indicating that I was in the top 5% of Store managers for the company. Last year taking top awards in my district for Sales. Customer Service and Performance Matrix. I am a hard working, fast learning, dedicated individual looking to learn and grow my skills in the industry.
Overview
15
15
years of professional experience
Work History
Store Manager
Dollar General Store
05.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through communication and feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions as well as following the FIFO method for fresh and dated products.
- Trained my team to give great customer service and completed tasks according to process and procedure.
- Was selected as Fresh Captain for my district and helped my district manager keep track of rotation and damages as well as Inventory scans for 15 stores.
- was responsible for interacting with Vendors and monitored their displays for inventory.
- Verified and reconciled store invoices and credits
- Hired and Trained new staff members.
- Reconciled daily sales transactions.
Truck Driver
MC Express
06.2018 - 03.2020
- Operated as safely as possible to avoid accidents and delays.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and an atlas to plan routes and stay on schedule.
- Dropped and hooked trailers.
- Completed regular inspections and maintenance.
- Kept accurate records of delivery times, fuel receipts and other expenses to provide documentation to dispatch for billing.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Inspected truck for defects and safe operating condition before, during and after trips.
Lead Sales Associate FT
Dollar General
05.2016 - 08.2017
- Handled cash register operations and customer transactions.
- Trained, coached, and mentored new sales associates.
- Answered customer questions about products and helped locate merchandise.
- Received Truck and Stocked the products.
- opened and closed the store.
- began learning policy and procedure.
Advisor
Trinity Behavioral Health
07.2008 - 04.2015
- Built and maintained relationships with clients to provide ongoing support.
- Trained new employees.
- Assisted in the day to day care of patients.
- Produced detailed reports outlining key issues and behaviors.
- Planned, developed, and implemented strategies to help the patients cope and learn.
- Delivered supportive and knowledgeable counseling to patients.
- Helped patients develop organizational, time management and study skills.
Education
No Degree - Criminology
Arkansas State University - Newport
Newport, ARCDL - Commercial Truck Driving-
Arkansas State University - Newport
Newport, AR06.2018
High School Diploma -
Newport High School
Newport, AR05.2003
Skills
- Staff Management
- Manage Budgets
- Fast Learner
- Inventory Management
- Schedule Writing
- Staff Supervision
- Time Management
- Staff Training
- Customer Service
- Microsoft Office
- Store Opening and Closing Procedures
- Microsoft Windows
Timeline
Store Manager
Dollar General Store
05.2020 - Current
Truck Driver
MC Express
06.2018 - 03.2020
Lead Sales Associate FT
Dollar General
05.2016 - 08.2017
Advisor
Trinity Behavioral Health
07.2008 - 04.2015
No Degree - Criminology
Arkansas State University - Newport
CDL - Commercial Truck Driving-
Arkansas State University - Newport
High School Diploma -
Newport High School