Amanda Mountain
Lebanon,ME
Summary
Customer-focused Sales Associate with years of experience in retail and operations management. Expertise in enhancing customer experience and driving business growth through effective collaboration and organizational skills. Committed to delivering memorable interactions and fostering a positive atmosphere for every customer.
Overview
11
11
years of professional experience
Work History
Garden Associate
Farmfield Greenhouses
Lebanon, Maine
03.2026 - Current
- Assisted customers in selecting plants, flowers, and gardening supplies.
- Educated customers on sustainable gardening practices, enhancing their plant care knowledge and fostering eco-friendly habits.
- Maintained outdoor garden areas through weeding, pruning, fertilizing, and watering, ensuring vibrant displays and healthy plants.
- Monitored plant health and promptly reported issues to management.
- Maintained cleanliness and organization of greenhouse displays and tools.
- Operated greenhouse equipment to enhance daily operational efficiency.
- Coordinated setup and dismantling of seasonal displays for promotional events, attracting customer interest and driving sales.
- Collaborated with team members to ensure product availability and quality.
Cleaning Business Owner
Self-employeed
Lebanon, Me
06.2017 - Current
- Managed daily operations and strategic planning to drive business growth.
- Oversaw daily operations of the business and provided guidance.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Oversaw financial management, including budgeting and expense tracking.
- Determined pricing for products or services based on costs and competition.
- Implemented customer feedback systems to improve service quality and satisfaction.
- Developed customer service policy to improve customer satisfaction and loyalty.
- Promoted business on social media platforms to enhance brand visibility and attract new customers.
- Resolved issues quickly through meticulous research and quick decision-making.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Private Nanny
Sara Yandell
Wells, me
03.2015 - 09.2018
- Supervised children daily, ensuring safety in all activities.
- Maintained ongoing communication with parents to update them on children's progress and address behavioral concerns.
- Organized playdates and outings to promote social skills development and encourage physical activity.
- Managed household tasks including laundry, grocery shopping, and light housekeeping.
- Facilitated educational trips and recreational outings to enrich learning experiences and foster curiosity.
- Provided ongoing guidance and supervision to guarantee children's safety.
- Developed strong professional relationships with families through effective communication.
- Discussed concerns and progress with parents to foster collaborative care.
Education
GED -
York Adult Ed
York, NE06-2004
Grade 2-10
Portsmouth Christian Academy
Dover, NHSkills
- Customer service and support
- Customer relationship management
- Effective communication
- Collaborative teamwork
- Time management
- Goal orientation
- Adaptability
- Problem solving
- Team supervision
Timeline
Garden Associate
Farmfield Greenhouses
03.2026 - Current
Cleaning Business Owner
Self-employeed
06.2017 - Current
Private Nanny
Sara Yandell
03.2015 - 09.2018
GED -
York Adult Ed
Grade 2-10
Portsmouth Christian Academy