Amanda Mowery
Mineral Wells,WV
Summary
Knowledgeable customer service representative with seven years of experience providing exceptional customer service. Professional and dedicated team player with proven organizational, time management and multitasking abilities. Skillfully able to manage records and financial processes. Successful at meeting client needs while exceeding company objectives. Energetic, compassionate and detail orientated.
Overview
7
7
years of professional experience
Work History
Customer Experience Banker
Huntington National Bank
Harrisville, WV
10.2023 - Current
- Developed and maintained strong customer relationships, providing exceptional service.
- Assisted customers with opening and closing accounts, completing loan applications, personal credit lines, credit cards and certificate of deposits.
- Maintained strict compliance with all banking regulations.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Balanced teller drawers and ATM cash.
Office Assistant
Shop N Save Express
Harrisville, WV
06.2018 - 05.2023
- Balanced drawers and counted store deposits
- Recorded data in Microsoft Excel spreadsheets
- Provided excellent customer service in person and over the phone
- Supervised cashier duties
- Assisted in monitoring local marketing and Facebook page
Customer Service Representative
Armstrong Telephone Co.
Harrisville, WV
05.2021 - 06.2022
- Created and updated customer accounts and information in a database.
- Handled customer inquiries, resolved issues and answered any questions in a timely manner.
- Provided exceptional customer service in the office, through email and over the phone.
- Accepted payments, issued eligible credits and counted deposits while accurately recording data in Excel.
- Managed local marketing and sponsorship opportunities.
Education
600 Hour Training Certificate - Esthetics
Preston's Beauty Academy
Marietta, OH08.2023
Associates of Applied Science - Strategic Communications
West Virginia University at Parkersburg
Parkersburg, WV05.2021
High School Diploma -
Ritchie County High School
Ellenboro, WV05.2018
Skills
- Customer service
- Cash management
- Risk management policies
- Teller experience
- Bank sales
- Documentation skills
Timeline
Customer Experience Banker
Huntington National Bank
10.2023 - Current
Customer Service Representative
Armstrong Telephone Co.
05.2021 - 06.2022
Office Assistant
Shop N Save Express
06.2018 - 05.2023
600 Hour Training Certificate - Esthetics
Preston's Beauty Academy
Associates of Applied Science - Strategic Communications
West Virginia University at Parkersburg
High School Diploma -
Ritchie County High School