Amanda Mowitchh
Seattle,WA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Vermont Inn
Seattle, WA
05.2021 - 05.2024
- Resolved customer complaints promptly and courteously.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Monitored security cameras in lobby area as needed.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
- Verified accuracy of room rates and other charges during check-in process.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Addressed customer needs in a timely manner.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
- Provided excellent customer service while upholding company policies.
House Keeping
Pacific Inn Resort & Conference Centre
Seattle, WA
01.2019 - 03.2020
- Resolved customer service issues related to housekeeping services promptly.
- Completed housekeeping tasks on equipment, quarters and job site.
- Provided guidance to housekeeping staff regarding proper cleaning techniques.
- Maintained a clean working environment through regular housekeeping duties.
- Adhered to all housekeeping policies and procedures.
- Performed light housekeeping tasks including laundry, dusting and vacuuming.
- Stocked linen closets with amenities for housekeeping staff.
Education
GED -
Taholah High School
Taholah, WA05-2017
Skills
- Front Office Support
- Guest Relations
- Credit and cash payments
- Safety and security procedures
- Room assignments
- Transportation information
Timeline
Front Desk Agent
Vermont Inn
05.2021 - 05.2024
House Keeping
Pacific Inn Resort & Conference Centre
01.2019 - 03.2020
GED -
Taholah High School