Amanda Mueller
Reno
Summary
Dedicated and organized professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills. Seeking to build long-term career with established company.
Overview
16
16
years of professional experience
Work History
Customer Engagement Representative
Hometown Health Insurance
Reno
09.2022 - Current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Healthcare Compliance Training
- Remote office setting
Accounting Assistant
Reno City Employees Federal Credit Union
Reno
09.2021 - 03.2022
- Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
- Reviewed general ledger entries for accuracy and completeness..
- Reconciled company credit cards, expense accounts and other expenses and financial records.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Collaborated with other company employees to understand data requirements, searching databases and performing inquiries to locate specific data items needed.
- Microsoft systems ( Outlook, Excel, Word, Etc.) additional Accounting managing systems and Member managing systems.
Branch Relationship Banker-Travel
Nevada State Bank
Reno
11.2018 - 08.2021
- Responsible for providing all banking and financial service Sale of banking products to new and current customer that in their best financial interest.
- Executed operational activities such as international and domestic wires, issuing debit cards, application of Personal Loans, Credit Lines, Auto Loans, Credit Cards etc. and sales of business banking products including merchant services.
- Intermediate computer skills such as: P.O.S. systems, Microsoft Office programs (Outlook, Excel, Word, Skype, Teams) and cash handling experience.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Required NMLS Licensing and Compliance Training.
Shift Manager and Bartender
Greater Nevada Field - Levy Restaurants
Reno
03.2010 - 09.2022
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
- Enhanced operations and boosted efficiency through employee training and coaching as well as creation of day-to-day work schedules and assignments.
- Produced and balanced daily, weekly and monthly sales reports to assess and coordinate staff.
- Addressed internal and customer-related issues each day and affected strategic resolutions.
- Coordinated inventory, stocking, and ordering.
- OSHA and Alcohol Awareness Training
Banquet and Special Events Bartender
Red Hawk Golf And Resort
Reno
03.2021 - Current
- Set up banquet bars, stocked all supplies and put together table arrangements for each event.
- Operated cash register and Point of Sale (POS) system.
- Lbs 50 or more
Business Center/ Data Entry/ Audio and Visual Tech
Reno-Sparks Convention Center
Reno
09.2015 - 09.2019
- Verified and updated account information in company computer system, handled all delegated tasks, including UPS and FedEx Data Entry systems, Excel spread sheets, Microsoft, Outlook.
- Transported and installed equipment for live events, including weddings, conventions and concerts. Set up and both broke down for events.
- Conveyed materials to or from storage or work sites to designated area, using hand truck, pallet jacks, company golf carts, scissor lifts and other equipment to move materials around work sites.
Special Events Bartender
Reno-Sparks Convention Center
Reno
02.2015 - 09.2019
- Prepared and served clients in high-volume environments, concerts, conventions and weddings.
- Balanced daily registers and generated sales reports for management.
- OSHA and Alcohol Awareness Training.
Warehouse Stocker
Zulily Warehouse
Reno
09.2014 - 04.2015
- Attached identifying tag or labels to materials or marked information on cases, bales, or other containers.
- Received deliveries, scanned packages and updated orders in internal database.
- Conveyed materials to designated area, using hand truck, pallet jacks, carts, or other devices.
Education
Earl Wooster High School
Reno, NV06.2010
Truckee Meadows Community College
Reno, NVSkills
- Client relationship management
- Business development understanding
- Office equipment proficiency
- Strong problem solving abilities
- Product description and Up-selling
- Team and Self goal development
- Friendly, positive attitude
- Multitasking skills
Timeline
Customer Engagement Representative
Hometown Health Insurance
09.2022 - Current
Accounting Assistant
Reno City Employees Federal Credit Union
09.2021 - 03.2022
Banquet and Special Events Bartender
Red Hawk Golf And Resort
03.2021 - Current
Branch Relationship Banker-Travel
Nevada State Bank
11.2018 - 08.2021
Business Center/ Data Entry/ Audio and Visual Tech
Reno-Sparks Convention Center
09.2015 - 09.2019
Special Events Bartender
Reno-Sparks Convention Center
02.2015 - 09.2019
Warehouse Stocker
Zulily Warehouse
09.2014 - 04.2015
Shift Manager and Bartender
Greater Nevada Field - Levy Restaurants
03.2010 - 09.2022
Earl Wooster High School
Truckee Meadows Community College