AMANDA MUNOZ
Austin,TX
Summary
Proactive and caring worker with 6 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference. Respectful care coordinator with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals. Passionate about helping people manage mental health and improve quality of life.
Overview
7
7
years of professional experience
Work History
Qualified Mental Health Professional
Integral Care
2023.11 - Current
- Facilitated coordination of care with other providers such as psychiatrists, primary care physicians, and social workers.
- Served diverse populations including children, adolescents, adults, families, couples from various cultural backgrounds addressing an array of mental health issues.
- Managed caseload effectively, prioritizing tasks according to urgency while maintaining high-quality service delivery.
- Evaluated program effectiveness regularly using data-driven approaches to inform continuous improvement efforts.
Front End Agent
Marriott Residence Inn Hotel
2021.01 - Current
- Data entry and scheduling
- Certified trainer for front end desk agent
- Certified trainer for bartender
- Daily check book balances and large transactions.
Bartender, Server
Landry's Inc.
2017.11 - 2021.01
- Certified bartender trainer and server
- Perform inventory
- Work under pressure with optimistic attitude
- Cross trained in hostess, server, bartender, and trainer.
Internship Tutor for STUD Students
West Oso Middle school (CC ISD)
- 5th grade tutor
- Specialization in students with Incidence Disabilities
- Build students morale and inspire higher learning
- Build lesson plans in accordance with student achievement.
Internship Assisted Case Worker
Child Protective Services
- Intervention plans
- Assessment goals for cases
- Shadowed case workers in assessing and reviewing cases.
Education
BA of Psychology -
Texas A&M of Corpus Christi University
05.2022
Skills
- Communication: Tam player, group leadership and great work environment energy
- Interpersonal Skills: extremely experienced communicating verbally and non-verbally with hotel guest, customers, children with mental disabilities, diverse cultural competence, and conflict resolution
- Computer: Microsoft Office, Excel, and PowerPoint
- Problem solving: Balance inventory, behavior awareness, and organization
- Languages: Can read, write, and speak in English and Spanish
- Patience and Empathy
- Problem-solving skills
- Creative Thinking
- Collaboration and Teamwork
Certifications Awards
- PRESIDENT'S AWARD 2017 (HIGH-SCHOOL)
- DEAN'S LIST 2018 (TEXAS A&M)
- TEXAS A&M UNIVERSITY INTRAMURAL VOLLEYBALL CHAMPS (2020)
- 110% SERVICE AWARD (2018 - LANDRY'S INCORPORATED)
Professional Title
Advanced skills and experience in human psychology, customer service, and ambassador of hospitality for over 5 years. While a personal goal of mine is to focus on prevention strategies, I have obtained phenomenal intervention strategies as well as interpersonal skills interacting with diverse personalities and cultures from around the globe. I am highly resourceful and proficient at working in fast-paced environments but am able to provide courteous, caring, and cooperative work ethics while remaining a professional attitude in a safe work place environment. Extremely reliable and persistent throughout my duration of college I have established many beneficial skills and learning techniques that demonstrate adequate judgement and competency in the mental health field.
Timeline
Qualified Mental Health Professional
Integral Care
2023.11 - Current
Front End Agent
Marriott Residence Inn Hotel
2021.01 - Current
Bartender, Server
Landry's Inc.
2017.11 - 2021.01
Internship Tutor for STUD Students
West Oso Middle school (CC ISD)
Internship Assisted Case Worker
Child Protective Services
BA of Psychology -
Texas A&M of Corpus Christi University
Similar Profiles
Elisa GarciaElisa Garcia
Diversion Housing Stability Specialist at Integral CareDiversion Housing Stability Specialist at Integral Care
Sophia EvertsSophia Everts
Qualified Mental Health Specialist at Integral CareQualified Mental Health Specialist at Integral Care
Jessica PedrickJessica Pedrick
Senior Manager, Special Projects at Integral CareSenior Manager, Special Projects at Integral Care