Amanda Murphy
Birmingham,AL
Summary
Goal-oriented Store Leader with proven record of success in exceeding sales and customer satisfaction ratings within 15 year career. Manages and empowers employees to deliver exceptional service and handle high-volume workloads. Ambitious in driving revenue growth and brand awareness. Flexible and approachable, with strong organizational and time management skills to achieve performance and productivity goals.
Overview
4
4
years of professional experience
Work History
Store Leader
Altar'd State
09.2022 - Current
- Oversaw and successfully ran a $4.3 million fashion business while overseeing 25 employees.
- Developed business strategies and maximized opportunities to generate additional store volume.
- Ability to forecast and analyze business trends and manage payroll expenses in order to maximize store performance.
- Achieved quantifiable performance goals (net sales, DPT, UPT, leverage).
- Directed merchandising presentation, re-stocking, and recovery to maximize productivity.
- Planned and executed visual merchandising and visual display.
- Communicated effectively with executive team.
- Recruited, selected, and developed associates and held those individuals accountable for performance.
- Developed associates through an individualized approach by matching talent with tasks and appropriately delegating and challenging.
- Boosted customer satisfaction by implementing efficient store operations and addressing customer concerns promptly.
- Achieved sales targets consistently by motivating team members and creating a positive work environment.
Store Brand Leader
Free People
03.2021 - 09.2022
- Managed daily operations of the Stanford Mall Free People (2014-2016) with $2.1 million in sales.
- Managed daily operations of the Summit Free People with $1.4 million in sales.
- Posted a 30% increase in sales with a 28% in regular priced merchandise.
- Reached bonus goal 10 of 12 fiscal months maintaining a 16% conversion and a +7 CTS.
- Oversaw Senior Stylist program for the Southeast District.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
- Strengthened work flow productivity by hiring, managing, and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Oversaw inventory management through cycle counts, audits, and shrink control.
Supervisor of Selling and Service
Anthropologie
10.2019 - 03.2021
- Managed daily operations of a large format store with $1.8 million in annual sales.
- Achieved a company best November-January super stretch bonus, ending the year with a 39% increase in regular priced merchandise, 12% in markdown sales, and company top ten 23% conversion.
- Established sale goals and strategies that contributed to increased growth in sales and profitability.
- Trained staff on daily duties and supervised, providing feedback, resulting in improved performance and customer satisfaction.
- Measured goals achievement by evaluation daily cash flow, reviewing sales reports, and KPI reporting.
- Coordinated merchandising by planning floor layouts and displays, guiding resets, and directing signage placement.
Education
High School Diploma -
Woodside High School
Woodside05.2007
Associate of Arts - Early Childhood Education
Canada College
Redwood City, CA06.2009
Skills
- Team Building and Leadership
- Strong Communication and Interpersonal Skills
- Recruiting and Hiring
- Store Policies and Procedures
- Documentation and Reporting
- Sales Strategies
- Retail Metrics and Goals
- Information Analysis
- Payroll and Inventory Management
- Merchandising and Display
- Building Customer Relationships and Loyalty
Timeline
Store Leader
Altar'd State
09.2022 - Current
Store Brand Leader
Free People
03.2021 - 09.2022
Supervisor of Selling and Service
Anthropologie
10.2019 - 03.2021
High School Diploma -
Woodside High School
Associate of Arts - Early Childhood Education
Canada College