Amanda Nicholson
Mansfield,OH
Summary
Hardworking medical administrative professional offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation. Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Physicians Office Specialist
OhioHealth heart and vascular
Mansfield, Ohio
08.2000 - Current
- Answered incoming calls from patients, responded to inquiries and transferred calls as necessary.
- Entered patient data into electronic health records system accurately and efficiently.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Performed administrative tasks such as filing documents, copying records, faxing documents and scanning charts.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Assisted with referrals and prepared medical records for patients.
- Monitored office supplies inventory and placed orders when necessary.
- Ensured all HIPAA guidelines were followed while handling confidential patient information.
- Maintained confidentiality of records relating to clients' treatment
- Helped answer questions about medications, treatments or any other medical concerns.
- Communicated with patients with compassion while keeping medical information private.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Provided assistance in the preparation of forms related to disability claims or other benefit programs.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Provided support during medical emergencies by contacting appropriate personnel in a timely manner.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Copied, sorted and filed records of office activities and business transactions.
- Facilitated internal communication by distributing memos and announcements.
- Answered telephones, directed calls, and took messages.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Developed organizational filing systems for confidential customer records and reports.
- Provided administrative support to multiple departments within the organization.
- Managed daily office operations and maintained a clean and efficient workspace.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Updated customer accounts information in database systems as required.
Billing Assistant
Samaritan professional corporation
Mansfield, Ohio
01.1998 - 08.2000
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Generated customer statements on a regular basis.
Education
High School Diploma -
Madison Comprehensive High School
Mansfield, OH05-1994
Skills
- Medical recordkeeping
- Follow-up care coordination
- Medical office safety
- Clinical documentation
- Insurance verification
- Detail-oriented
- Patient confidentiality
- HIPAA compliance
- Healthcare software
- Performance improvement
- Medical office procedures
- Health information management
Affiliations
I enjoy the art of baking as a side job.
Accomplishments
Awards from leadership for a job well done
Certification
Multiple certificates and healthcare compliance
References
References available upon request.
Timeline
Physicians Office Specialist
OhioHealth heart and vascular
08.2000 - Current
Billing Assistant
Samaritan professional corporation
01.1998 - 08.2000
High School Diploma -
Madison Comprehensive High School