HEATHER HEFT
GROVE CITY,OHIO
Summary
Leveraged skills and expanded knowledge within a rewarding role.
Assisted patients and families in creating a supportive environment within medical facilities. Provided compassionate care to promote overall well-being. Committed to helping others through dedicated service.
Overview
22
22
years of professional experience
Work History
Physician Office Specialist
OhioHealth Group
Grove City, OH
09.2024 - 01.2026
- Coordinated patient scheduling and appointment management to enhance operational efficiency.
- Managed electronic health records system ensuring data accuracy and compliance with regulations.
- Facilitated communication between patients and healthcare providers, improving patient satisfaction scores.
- Streamlined administrative processes, reducing wait times for patients and enhancing workflow efficiency.
Floral Designer
Kroger
Grove City, OH
01.2022 - 07.2024
- Designing floral and balloon arrangements loved making customers smile.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Managed inventory, ensuring availability of fresh flowers and supplies, reducing waste and optimizing costs.
Customer Service Representative/Merchant Teller/ Vault Teller
Huntington National Bank
Grove City, Ohio
01.2016 - 01.2021
- Facilitated banking business line
- Liable for large cash deposits
- Responsible for ordering and shipping cash amounts.
- Professionally handle all customer banking responsibilities
- Deposited personal and corporate money
- Prepare cashier checks and money orders
Client Service Specialist
Express Scripts
Dublin, Ohio
01.2004 - 01.2015
- Client services representative one on one with the client.
- Prior authorization representative updating prior authorizations for members.
- Efficiently handle inbound and outbound phone calls in a fast paced environment
- Educate customers on various prescription benefits programs
- Process prescription orders and insurance claims
- Extensive problem resolution skills
- Daily data entry and computer navigation
- Team member of internal outbound program
- Supporting associate of Pharmacy Services department
- Outstanding communication skills
Education
High School Diploma -
Columbus State Community College
Columbus, OHSkills
Front office operations
Medical reception
HIPAA compliance
Detail-oriented
Patient registration
Patient confidentiality
Patient scheduling
Medical recordkeeping
Positive attitude
Cleaning and sanitizing
Patient care
Multitasking and organization
HIPAA regulations
Additional Information
I have 20+ years of customer service experience.
Timeline
Physician Office Specialist
OhioHealth Group
09.2024 - 01.2026
Floral Designer
Kroger
01.2022 - 07.2024
Customer Service Representative/Merchant Teller/ Vault Teller
Huntington National Bank
01.2016 - 01.2021
Client Service Specialist
Express Scripts
01.2004 - 01.2015
High School Diploma -
Columbus State Community College