Amanda Norvell
US corrections Llc
Pleasant View,TN
Summary
Dynamic Customer Service Representative with US Corrections LLC, recognized for enhancing customer satisfaction through critical thinking and problem-solving. Proven ability to resolve complex issues, foster strong client relationships, and train new hires.
Work History
Customer Service Representative
- Assisted customers in resolving inquiries and issues efficiently.
- Provided support to team members during peak service times.
- Adapted quickly to new software systems for customer management.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with cross-functional teams to enhance service delivery.
- Processed customer orders and returns accurately and promptly.
- Developed knowledge of company products to better assist clients.
- Ensured compliance with company policies during customer interactions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Home Care Provider
- Provided personal care and assistance with daily living activities for clients.
- Developed individualized care plans tailored to specific client needs and preferences.
- Ensured a safe and clean living environment through regular household tasks and maintenance.
- Monitored client health, documenting changes and reporting concerns to family members or healthcare providers.
- Assisted clients with medication management, promoting adherence to prescribed regimens.
- Fostered strong relationships with clients, enhancing emotional support and companionship.
- Coordinated transportation for clients to medical appointments and social activities, ensuring access to necessary services.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Assisted disabled clients to support independence and well-being.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Education
Certified/registered Medical Assistant - Medical Assistant
High School Diploma
Skills
Critical thinking
Friendly customer service
Customer service and satisfaction
Problem-solving
Dependable and responsible
Computer skills
Active listening
Timeline
Customer Service Representative
US corrections Llc
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Home Care Provider
Self Employed Services
2014 - 2016Read More
Nashville College of Medical Careers
Certified/registered Medical Assistant from Medical Assistant
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Cheatham County Central High
High School Diploma
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